Manager Product Management I

Fiserv • Alpharetta, GA

9d

About The Position

The Product Manager, Experience Digital Products is responsible for managing requirements and driving delivery of ACH, wire, and Zelle payments and small business banking solutions within Fiserv’s Experience Digital Online Banking platform. The platform helps financial institutions improve user engagement, deepen client relationships, and deliver exceptional customer experiences. The role operates in line with the strategy and roadmap set by product leadership.

This individual contributor brings client and market needs into the product and works across product, engineering, sales, marketing, implementation, and support teams to deliver payments and SMB solutions that drive measurable business outcomes. The role calls for deep payments expertise and a practical, solution-oriented mindset, balancing client needs, operational realities, and technology constraints while helping modernize payments and money movement for banks and credit unions.

Requirements

• 5+ years of product management experience delivering enterprise software or financial technology products across the full lifecycle.
• 3+ years of payments product or operations experience, with strong expertise in ACH, wires, settlement, exceptions, returns, and payment origination.
• Experience with Zelle, person-to-person payments, or real-time payments, including network rules, limits, disputes, and fraud considerations.
• Demonstrated ability to manage backlogs, shape roadmaps, prioritize complex requirements, and translate product strategy into measurable outcomes.
• Experience with digital banking, treasury or cash management, business banking platforms, and SMB workflows.
• Working knowledge of payments regulations and rules, including Nacha Operating Rules, Regulation E, UCC 4A, OFAC, and BSA/AML.
• Experience with API-based integrations and cross-functional product delivery across engineering, architecture, UX, operations, implementation, sales, and support.
• Strong analytical, communication, client discovery, stakeholder management, and senior-leader influence skills.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience contributing to payments modernization, instant payments adoption, or payment migration initiatives.
• Experience working with banks, credit unions, or other financial institutions.
• Knowledge of payment rails, messaging standards, fraud trends, risk controls, and customer experience best practices.
• Experience with SMB onboarding, business account opening, payables, receivables, or integrated payments solutions.
• Familiarity with Microsoft SQL Server, data warehouses, public cloud platforms, and modern SaaS architectures.
• Experience in Agile environments and using AI, automation, or workflow technologies to improve productivity and client experiences.

Responsibilities

• Own day-to-day product execution and roadmap inputs for ACH, wires, Zelle, instant payments, and related Experience Digital capabilities.
• Manage the product lifecycle from discovery and requirements through launch, release readiness, and ongoing optimization.
• Own the backlog, user stories, and acceptance criteria for consumer and business payment experiences, including origination, templates, approvals, limits, entitlements, and status visibility.
• Shape SMB banking solutions across cash management, payables, receivables, and money movement to drive adoption and revenue.
• Translate client needs, market trends, industry changes, and business objectives into prioritized requirements and roadmap recommendations.
• Embed fraud, risk, compliance, and network requirements into product decisions, including Nacha rules, Regulation E, OFAC, RTP, FedNow, and ISO 20022.
• Partner with engineering, architecture, UX, operations, implementation, sales, support, financial institutions, and ecosystem providers to deliver integrated solutions and successful launches.
• Serve as a payments subject matter expert, support client and sales engagements, and track adoption, payment volume, fraud and loss, and revenue performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager