Director Product Management I

Fiserv•Alpharetta, GA

1d•Remote

About The Position

A Director, Product Management, Experience Digital at Fiserv is responsible for defining the strategy and roadmap for the Experience Digital Online Banking platform, helping financial institutions improve user engagement, deepen client relationships, and deliver exceptional customer experiences. This leader guides, coaches, and develops a team of five to six experienced product managers and product owners, supports client needs through active innovation in partnership with the client success team, and works across product, design, engineering, sales, marketing, implementation, and support teams to deliver integrated digital banking solutions that drive measurable business outcomes. Together, we bring a modern, complete banking application to life for the banks and credit unions we serve and for the consumers and businesses they serve. The ideal candidate combines strategic thinking with execution excellence, balancing client needs, market opportunities, operational realities, and technology investments. They are passionate about modernizing the digital banking experience, growing the partner ecosystem around it, and helping banks and credit unions meet consumers and small businesses wherever they choose to engage. They lead high-performing product teams with a coaching mindset.

Requirements

12+ years of product management experience leading enterprise software or financial technology solutions.
8+ years developing product strategies and multi-team roadmaps aligned to business objectives, investment priorities, and measurable outcomes.
8+ years leading products across the lifecycle, from strategy and prioritization through delivery, adoption, and optimization.
5+ years leading and developing experienced product managers or product owners.
Experience with digital banking, including mobile and online platforms, consumer and small business banking, ACH, wires, or real-time payments.
Experience with API-based integrations, core banking connectivity, and third-party partner ecosystems.
Experience owning regulated financial services products and applying relevant requirements, including Nacha rules, Regulation E, GLBA, and FFIEC guidance.
Strong analytical, communication, and stakeholder leadership skills, with the ability to align cross-functional teams, clients, executives, and senior leaders; bachelor’s degree or equivalent experience required.

Nice To Haves

Experience modernizing legacy platforms into cloud-based or modern SaaS architectures.
Experience working with banks, credit unions, or other financial institutions.
Knowledge of digital engagement, product analytics, and customer experience practices that improve adoption, retention, and satisfaction.
Experience with digital onboarding, CRM, customer engagement, or omnichannel banking solutions.
Experience delivering accessible, user-centered products with design partners in Agile development environments.
Experience applying AI, automation, or workflow technologies to improve productivity and client experiences; advanced degree preferred.

Responsibilities

Set the strategy and roadmap for Experience Digital across consumer and business banking experiences on mobile and web.
Lead and develop a team of five to six product managers and product owners, strengthening accountability, product craft, and leadership capability.
Direct the product lifecycle from discovery through launch and optimization, with clear planning, prioritization, stage gates, and delivery governance.
Own an integrated portfolio spanning onboarding, servicing, personalization, small business banking, ACH, wires, payments, reporting, dashboards, admin portals, and self-service tools.
Translate client needs, market trends, competitive insights, and business goals into actionable roadmaps; lead client briefings and escalations with Client Success.
Partner across design, engineering, architecture, implementation, operations, and Fiserv product teams to modernize the platform and deliver integrated solutions.
Expand core banking integrations and the partner ecosystem while preparing sales, implementation, support, and client-facing teams for successful launches.
Ensure products meet security, privacy, and regulatory expectations, and use data, experimentation, and AI to improve decisions, outcomes, and productivity.