Manager, Practice Operations II - OBGYN Chelmsford

Tufts Medicine•Chelmsford, MA

4d•$84,300 - $107,481•Onsite

About The Position

This role manages the daily operations and related physician-practice activities across multiple sites to support efficient, cost-effective, high-quality patient care. It provides managerial leadership and support to providers and staff, fostering a cohesive culture and an environment that encourages innovation and growth. The position oversees three sites: Chelmsford, Dracut, and Westford. The role includes long-term strategic planning, identifying issues and opportunities that may affect practice success, prioritizing investments, allocating resources, and making decisions regarding practice growth. It supervises employees and directs operational activities, setting goals and objectives, overseeing performance, and ensuring that policies and procedures are understood and followed. The position is based at 20 Research Place, Suite 320, North Chelmsford, Massachusetts, and has a regular schedule of 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel to various locations within and outside the state is required. The work is primarily sedentary in a professional office environment, with occasional walking, standing, reaching, stair use, and lifting or moving items up to 25 pounds. The listed pay range is $84,300.22–$107,481.20, based on full-time equivalent. Individual offers consider relevant experience, certifications, education, skills, and internal equity. Tufts Medicine describes its Total Rewards package as supporting health, financial security, and career growth, but does not specify individual benefits in this posting.

Requirements

Bachelor’s degree in business, healthcare, or a related field, or an equivalent combination of education and experience.
Alternatively, an associate’s degree in business, healthcare, or a related field and two years of relevant business experience, or a high school diploma or GED and four years of relevant business experience.
Two years of healthcare management or practice management experience working directly with physicians and practice members.
Demonstrated ability to work effectively on an interdisciplinary team, using good judgment, problem-solving, and decision-making skills in a matrixed organization.
Excellent oral and written communication skills and the ability to communicate professionally and effectively with diverse audiences.
Analytical skills to gather, transform, research, and communicate data in an actionable manner for performance improvement, including intermediate-to-advanced Excel knowledge.
Ability to manage stressful situations and de-escalate situations.
Proficiency with Microsoft Office 365 and productivity software, including Word, Outlook, PowerPoint, Excel, Lists, Skype meetings, and SharePoint.
Ability to travel to locations within and outside the state.
Ability to work independently or in a team environment.

Nice To Haves

Five years of healthcare management or practice management experience working directly with physicians and practice members.

Responsibilities

Manage daily operations of one or more employed practices to support efficiency, patient flow, and patient and employee satisfaction.
Handle day-to-day personnel matters, including hiring, formal performance evaluations, discipline, coaching, and mentoring; ensure new employees receive comprehensive orientation and staff comply with policies and procedures.
Monitor and control practice expenses; maintain accounts payable records, approve expenditures, request bill payments, and manage selection, purchase, and delivery of equipment, furniture, and supplies.
Conduct monthly meetings with practice providers and staff to discuss policies and procedures, provide updates, improve care delivery and service satisfaction, and resolve problems.
Collaborate with billing and finance departments to understand accounts receivable, denial trends, referral management, and staff and provider improvement or training needs.
Assist with preparing and implementing the annual practice budget; manage operations to the monthly budget and monitor expenses and revenue.
Work with Physician Services to ensure compliance and clinical competency requirements and applicable OSHA, Meaningful Use, AQC, and MSSP quality measures are met.
Promote cost-effective, high-quality patient care and patient satisfaction; implement and support performance improvement to use resources effectively, maintain smooth patient flow, adhere to budget, and optimize physician productivity.
Serve as liaison between practices and hospital departments, including Physician Services, Information Services, Purchasing, PHO, and Finance.
Provide managerial leadership and support to practice providers and staff across the assigned sites.
Plan strategically, identify issues and opportunities affecting practice success, prioritize investments, allocate resources, and make practice growth decisions.
Set goals and objectives for team members and ensure policies, practices, and procedures are understood and followed.