DIRECTOR PRACTICE OPERATIONS II
About The Position
The Director of Practice Operations II supports day-to-day operations for Centra Medical Group clinic practices throughout Central and South Virginia. The role partners with physician dyads, service line executives, practice administrators and managers, nursing leadership, internal and external stakeholders, and community members, using councils as forums for collaborative decisions. In conjunction with Medical Directors, the Director sets objectives, plans staffing, and directs activities for assigned Centra Medical Group/Centra practices. The position creates, implements, evaluates, and improves consistent quality practices. The Director provides operational guidance across CMG clinics, supports operational excellence and talent development, oversees service line budget development, and represents Centra in the community. The role supervises 22 direct reports and 40 indirect reports.
Requirements
- Bachelor's degree.
- Five years of experience in health care delivery, managed care, group practice, or healthcare administration in a management role.
- Valid Virginia driver's license.
Responsibilities
- Direct operational responsibility for practices and clinics across all regions.
- Provide operational guidance for CMG clinics.
- Build relationships that support operational excellence, education, experiences, and exposure for the team.
- Consult routinely with leadership to understand operational needs and support effective management using best practices.
- Identify opportunities to improve operations and talent performance.
- Deliver results in a complex, matrix-management environment.
- Work with provider recruitment to recruit and retain physicians, onboard them, and support their continued engagement in the practice.
- Promote capable staff who provide effective patient and physician services and maintain and improve practice productivity and profitability.
- Work with physicians on planning that complements existing policies and practices.
- Work effectively with multiple teams concurrently.
- Translate process-improvement findings into standard work with operational leaders.
- Facilitate programs and conduct individual coaching sessions.
- Support development of identified high-potential and high-performing employees, including follow-through on development plans agreed with their managers.
- Oversee and hold direct responsibility for service line budget development.
- Build relationships with local community leaders and physicians; work with Centra Marketing as a representative of Centra at regular community events.
- Guide staff in promoting high-quality, patient-focused, cost-effective medical services.
- Partner with internal and external vendors where appropriate.
- Represent Centra's interests in significant projects.
- Maintain a continuous-improvement approach.
- Perform other duties as assigned.
- Supervise 22 direct reports and 40 indirect reports.
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What This Job Offers
Job Type
Full-time
Career Level
Director
