Director Practice Operations II

Centra Health•Lynchburg, VA

22h

About The Position

The Director of Practice Operations II supports day-to-day operations for Centra Medical Group clinic practices throughout Central and South Virginia. The role partners with physician dyads, service line executives, practice administrators and managers, nursing leadership, internal and external stakeholders, and community members, using councils as forums for collaborative decisions. In conjunction with Medical Directors, the Director sets objectives, plans staffing, and directs activities for assigned Centra Medical Group/Centra practices. The position is responsible for creating, implementing, evaluating, and improving consistent quality practices. The Director has direct operational responsibility for practices and clinics across all regions and provides operational guidance to CMG clinics. The role supervises 22 direct reports and 40 indirect reports, oversees service line budget development, and represents Centra in community events and significant projects.

Requirements

Bachelor's degree.
Five years of experience in health care delivery, managed care, group practice, or healthcare administration in a management role.
Valid Virginia driver's license.

Responsibilities

Provide direct operational oversight for practices and clinics across all regions and operational guidance to CMG clinics.
Build relationships that support operational excellence, education, experiences, and staff development.
Consult routinely with the leadership team to understand needs and support effective management using best operational practices.
Identify opportunities to improve operations and talent performance.
Deliver results in a complex, matrix management environment.
Work with provider recruitment to recruit and retain high-quality physicians, onboard them, and support their continued engagement in the practice.
Promote capable staff who provide effective patient and physician services and support practice productivity and profitability.
Work with physicians to facilitate planning that complements existing policies and practices.
Work concurrently with multiple teams and help operational leaders translate process-improvement findings into standard work.
Facilitate programs and conduct individual coaching sessions.
Champion development of identified high-potential and high-performing staff, including follow-through on development plans agreed upon with their managers.
Oversee and take direct responsibility for service line budget development.
Build strong relationships with the local community, including leaders and physicians.
Work with Centra Marketing as the face of Centra at regular community events.
Guide staff in promoting high-quality, patient-focused, cost-effective medical services.
Partner with internal and external vendors where appropriate.
Represent Centra's interests in significant projects.
Maintain a continuous-improvement mindset.
Perform other duties as assigned.