Manager Pharmacy Operations

Jupiter Medical Center•Lexington, MA

About The Position

The Manager of Pharmacy Operations reports to the Director of Pharmacy (DOP) Services and assists in implementing the department’s vision, mission, and values. The manager promotes a culture of safety and collaboration through professional, respectful interactions with coworkers. The role coordinates daily pharmacy operations, supervises department staff, and adjusts staffing within assigned budget guidelines based on workload volume, services, and trends. The manager may assist with or perform pharmacy staff duties and supports the DOP with payroll, billing, quality improvement, data assessment, and the development and maintenance of department processes, procedures, and policies. The manager supports regulatory compliance with applicable standards and requirements, including those of the Florida Board of Pharmacy, Joint Commission, FDA, DEA, and CMS. They participate in pharmacy and interdisciplinary committees, work with pharmacy leadership to evaluate and optimize safe, efficient processes, and guide staff performance and development. The position includes interviewing and orienting new employees, arranging competency training, maintaining employee education and performance documentation, counseling employees, initiating corrective action when needed, completing annual performance evaluations, and meeting with supervised employees at least twice annually. The manager collaborates with staff to establish individual and team SMART goals, supervises the development of service policies and operating guidelines, communicates information to staff and assesses its effectiveness, enforces hospital and personnel policies, and leads or serves on hospital and Patient Care Services committees, teams, and work groups as required. Other duties may be assigned.

Requirements

PharmD from an accredited college of pharmacy.
Minimum 5 years of experience, including 2 years of recent hospital practice.
Florida Licensed Pharmacist required.
Florida-licensed Consultant Pharmacist required within 12 months of start date.
Complete annual Joint Commission mandatory education, in-service, and health requirements, including attendance at new employee orientation.
Participate in the TB/PPD Surveillance Program.
Maintain required professional licenses and/or certifications.

Responsibilities

Assist the Director of Pharmacy Services in implementing the department’s vision, mission, and values.
Promote a culture of safety and collaboration through professional and respectful interactions.
Adjust staffing within assigned budget guidelines based on volume, services, and workload trends.
Interview new employees, orient them to the hospital and department, and arrange training to ensure competence.
Participate in or conduct pharmacy and interdisciplinary meetings, including Pharmacy and Therapeutics, Infection Control, Medication Safety, and Diversion committees.
Assist the Director of Pharmacy in maintaining regulatory compliance with requirements of the Florida Board of Pharmacy, Joint Commission, FDA, DEA, CMS, and other applicable authorities.
Coordinate daily pharmacy operations and supervise department staff, including assisting with or performing pharmacy staff duties as needed.
Assist the Director of Pharmacy with payroll, billing, quality improvement, data assessment, and development and maintenance of department processes, procedures, and policies.
Facilitate high staff performance aligned with organizational and departmental missions, goals, and objectives, and support employee growth and development.
Collaborate with pharmacy leadership to continually evaluate, implement, and optimize safe and efficient processes.
Maintain documentation of employee education, training, and work performance.
Coordinate with the Director of Pharmacy to counsel employees about substandard performance and initiate corrective action when necessary.
Complete annual performance evaluations for supervised employees and meet with them at least twice a year to discuss performance.
Collaborate with team members to establish individual and team SMART goals annually or as needed.
Use and model management techniques that encourage staff decision-making and provide leadership in complex situations.
Supervise the development of service policies, procedures, and operating guidelines.
Collaborate with other services within the division and monitor the effectiveness of information disseminated to staff, changing communication as needed.
Understand and enforce hospital and personnel policies and procedures.
Lead or serve on hospital and Patient Care Services committees, teams, and work groups as required.
Perform other duties as assigned.