Manager - Patient Registration (Evening Shift)

Stanford Health Care•Palo Alto, CA

7d•$50 - $65

About The Position

Under general supervision, the Manager - Patient Registration is responsible for patient registration functions and eligibility management and serves as the primary point person for optimizing the front-end registration process and revenue cycle at Stanford Health Care. This people manager is accountable for a team that provides front-end data quality for patient registration across assigned Patient Access Services locations. The manager establishes processes for accurate, timely, and confidential collection of patient information, verifies patients’ insurance coverage limits, and communicates financial expectations as applicable. The role ensures these functions are performed efficiently and effectively across assigned areas, maintaining adequately trained staff for inpatient and outpatient clinic settings. The manager leads and develops staff, establishes full-service registration for patients and families from initial contact through discharge, and oversees performance improvement, documentation, service quality, registration data integrity, workflow optimization, and point-of-service cash collection. The role also ensures compliance with relevant payer requirements, regulations, accreditation standards, medical staff bylaws, and hospital and departmental policies. This is an evening, eight-hour shift position at Stanford Health Care.

Requirements

Bachelor’s degree in Business or Health Administration from an accredited college or university, or an equivalent combination of education and experience.
Five years of related revenue cycle management experience.
Prior supervisory or management experience.
Knowledge of the healthcare and hospital environment, including front office, service areas, and clinical operations.
Knowledge of patient-flow processes and management principles and practices, including human resources and performance management.
Knowledge of Lean/Six Sigma principles and practices.
Knowledge of regulatory and accreditation requirements, including Federal and State regulations and Joint Commission standards as they relate to registration.
Knowledge of hospital, practice, and HIPAA regulations.
Knowledge of registration and billing systems, applications, and databases, including EPIC.
Business communication skills, including verbal, written, interpersonal, organizational, planning, facilitation, listening, and presentation skills.
Knowledge of computer applications and software, including Outlook, Word, Excel, PowerPoint, and Visio.
Analytical and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Project management skills.
Customer service and relationship management skills and knowledge.
Conflict management skills.
Ability to manage priorities in alignment with organizational goals and priorities.
Adoption and execution of Stanford Health Care’s C-I-CARE standards for interactions with patients, families, and colleagues.

Responsibilities

Manage, train, counsel, coach, and mentor employees in inpatient and outpatient settings; develop staff and training plans.
Ensure registration functions are performed effectively and efficiently.
Establish and provide full-service registration for patients and families from initial contact through discharge.
Provide services that exceed expectations and eliminate barriers to high-quality service.
Establish and maintain complete documentation of current policies and procedures for staff.
Design, develop, and monitor performance-improvement processes.
Implement standards and systems to improve quality, consistency, efficiency, and timeliness across teams working on an enterprise 24/7 schedule.
Monitor and develop metrics to maintain the integrity and accuracy of registration data.
Standardize and optimize registration processes and systems to support efficient patient flow within the department and organization.
Ensure point-of-service cash collections meet expected revenue goals and are reported regularly.
Ensure compliance with Medicare, Medicaid, third-party payer, and other applicable requirements, including Medicare Secondary Payer requirements, authorizations, and eligibility or coverage verification.
Ensure compliance with medical staff bylaws, rules and regulations, and hospital and departmental policies and procedures.
Use needs-assessment and evaluation tools to solicit feedback from patients, families, and internal customers.
Maintain relationships with applicable internal stakeholders, third-party payors, and other agencies, and collaborate with internal departments.