Manager - Patient Registration (Evening Shift)

Stanford Health Care•Stanford, CA

7d•$50 - $65•Onsite

About The Position

Under general supervision, the Manager - Patient Registration oversees patient registration functions and eligibility management and serves as the primary point person for optimal front-end registration and revenue-cycle performance at Stanford Health Care. This people-manager role is accountable for a team providing front-end data quality across assigned Patient Access Services locations. The manager establishes and maintains processes for accurate, timely, and confidential collection of patient information, securing insurance coverage limits, and communicating patients’ financial expectations. The role ensures these functions are performed efficiently and effectively across assigned areas and that adequately trained staff are available for inpatient and outpatient clinic settings. The manager leads registration operations, staff development, service quality, process improvement, performance measurement, point-of-service collections, and compliance. The position supports an enterprise whose teams’ responsibilities operate on a 24/7 schedule. The role is onsite at Stanford Health Care in Palo Alto, California, and is listed as full-time, evening shift, 8 hours.

Requirements

Bachelor’s degree in Business or Health Administration from an accredited college or university, or an equivalent combination of education and experience.
Five years of related revenue-cycle management experience.
Prior supervisory or management experience.
Demonstrated familiarity with the complexities of the healthcare and hospital environment, including front office, service areas, and clinical operations.
Ability to use needs-assessment and evaluation tools to engage and solicit feedback from patients, families, and internal customers.
Ability to maintain relationships with internal applicable barriers, third-party payors, and other agencies, as appropriate, and collaborate with internal departments.
Knowledge and understanding of patient-flow processes.
Knowledge and understanding of management principles and practices, including human resources and performance management.
Knowledge and understanding of Lean/Six Sigma principles and practices.
Knowledge of regulatory and accredited-agency requirements, including Federal and State regulations and Joint Commission standards as they relate to registration.
Knowledge of hospital, practice, and HIPAA regulations.
Knowledge of registration and billing systems, applications, and databases, including EPIC.
Demonstrated verbal, written, interpersonal, organizational, planning, facilitation, listening, and presentation skills.
Knowledge of computer applications and software, including Outlook, Word, Excel, PowerPoint, and Visio.
Demonstrated analytical and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Demonstrated project-management skills.
Demonstrated customer-service and relationship-management skills and knowledge.
Demonstrated conflict-management skills.
Ability to manage management priorities in alignment with organizational goals and priorities.
Adopt and execute C-I-CARE standards for interactions with patients, families, and colleagues.

Responsibilities

Manage and train employees in inpatient and outpatient settings; develop staff and training plans; counsel, coach, and mentor assigned staff.
Ensure registration functions are performed effectively and efficiently.
Establish a full-service registration approach for patients and families from initial contact through discharge.
Provide services that exceed expectations and work to eliminate barriers to high-quality service.
Establish and maintain complete documentation of current policies and procedures for staff.
Design, develop, and monitor performance-improvement processes.
Manage implementation of standards and systems that improve quality, consistency, efficiency, and timeliness across the teams’ enterprise responsibilities on a 24/7 schedule.
Monitor and develop metrics to maintain the integrity and accuracy of registration data.
Ensure registration processes and systems are standardized and optimized for efficient patient flow within the department and organization.
Ensure point-of-service cash collections meet expected revenue goals and are reported regularly.
Ensure compliance with Medicare, Medicaid, third-party payors, and other applicable directives, including Medicare Secondary Payor requirements, service authorization, and eligibility or primary-coverage verification.
Ensure compliance with medical staff bylaws, rules and regulations, and hospital and departmental policies and procedures.