Manager, Partner Success Team

We are seeking a Manager of Partner Success who will be responsible for enhancing Partner Services Delivery Performance through effective partner relationships and mentoring a team of Partner Success Managers. The Manager will oversee the team's daily activities, ensuring they achieve their objectives, which include guiding partners on developing their internal capabilities on the Celigo platform, providing assistance when needed, and tracking partner projects for successful Celigo implementation. Additionally, the Manager will develop strategies to improve partner implementation performance and monitor key performance metrics. This role requires strong leadership skills, experience in partner-facing roles, and knowledge of enterprise software implementation.

• Lead and manage a team of Partner Success Managers to drive successful partner implementations for Celigo customers
• Develop and execute strategies to improve partner delivery performance and increase customer net retention
• Monitor and track key performance metrics for partner implementations, including Partner Certification Achievement, Client Time to Value, and Client Satisfaction
• Evaluate overall partner performance using partner ratings and manage the approved list of Service Partners
• Collaborate with cross-functional teams to ensure successful delivery of implementation services to Celigo customers
• Maintain project oversight and establish relationships with key contacts/decision-makers in assigned Service Partner and Strategic Partner accounts
• Address "at-risk" situations for partner-led implementations and serve as the escalation point for partner-related issues
• Monitor Service Partners to ensure they meet expectations and escalate as needed
• Assist sales in identifying Service Partners for specific customer implementations
• Guide new and prospective partners on how to successfully implement Celigo
• Ensure partners have Celigo PS assistance as needed
• Develop and implement training and enablement programs for Partner Success Managers
• Stay up-to-date with industry trends and best practices to inform partner strategy and execution
• Other duties as required.

• 7+ years of combined industry experience in Partner Success, Customer Success, Account Management, enterprise software implementation, business analysis, or business process consulting
• 3+ years of experience leading a partner-facing team or client-facing team with direct reports
• Proven track record of successful client implementations managed by a partner or client-facing team
• Experience working in a fast-paced environment with the ability to manage multiple concurrent projects
• Experience leading and owning partner calls to review service delivery performance and recommend corrective actions
• Experience managing project escalations requiring collaboration between internal and external resources
• Experience with CRM, ERP, eCommerce, and/or application integration preferred
• Experience working in a startup and product development environment highly desired
• Strong knowledge of Celigo platform and ability to guide partners on implementing Celigo successfully
• Ability to develop and execute strategies to improve partner delivery performance
• Proficient in tracking and reporting on key performance metrics for partner projects
• Excellent communication and collaboration skills with cross-functional teams
• Ability to establish and maintain relationships with key contacts in partner accounts
• Strong problem-solving skills and ability to address partner challenges effectively
• Knowledge of industry trends and best practices to inform partner strategy and execution

• 3 weeks of vacation, wellness days, and holidays
• Strong benefits package
• Tech stipend
• Recognition opportunities
• Other cool perks