Manager, Partner Operations

NBCUniversal•New York, NY

2d•Hybrid

About The Position

The Partner Operations Manager is part of NBCUniversal’s Platform Distribution & Partnerships Partner Operations team. The role supports the team’s business strategy by ensuring operational processes run smoothly and efficiently, and serves as the primary operations contact for assigned distribution partners and product workflows. The position operationalizes deal terms, manages in-market execution, monitors project and partner workflow performance, coordinates cross-functional work, and identifies and escalates risks. The role oversees content distribution to third-party streaming platforms, (v)MVPDs, and FAST distributors. It manages initiatives from planning through execution and in-market support, including distributor onboarding, premieres, product and feature launches, and major events. The Partner Operations Manager works with internal teams, distributors, and vendors to fulfill commercial agreements and support merchandising strategies and content discoverability. It also troubleshoots delivery and technical issues, supports service-level agreements and department metrics, and prepares root cause analyses when needed. The position serves as an operations lead and escalation point between business and technology teams, translating business terms into process and technical requirements and managing initiative planning, testing, and execution. It is a hybrid role based in New York, with a minimum of four office days per week.

Requirements

Bachelor’s degree in supply chain management, operations management, business management, or a related field, or equivalent professional experience.
At least three years of experience in media distribution, supply chain, or operations management.
High digital dexterity and strong familiarity with modern workplace productivity tools, content management system platforms, low-code databases such as Airtable and Smartsheet, and generative AI assistants such as Microsoft Copilot.
Willingness to work in New York in a hybrid capacity, with a minimum of four office days per week.
Unrestricted authorization to work in the United States.
Must be at least 18 years of age.
External candidates may be required to attend an in-person interview at an NBCUniversal location.

Nice To Haves

Experience within the media industry and ecosystem.
Exceptional problem-solving skills, including identifying operational challenges, evaluating root causes, and recommending practical solutions.
Ability to contribute to and maintain a team culture grounded in professionalism, respect, and accountability.
Excellent leadership and interpersonal skills, with the ability to build effective relationships at all organizational levels.
Ability to prioritize immediate needs, adapt to changing requirements, and anticipate and plan for future needs.
Innovative mindset and continuous focus on improving processes, technology utilization, and team effectiveness.
Ability to communicate effectively across all levels of a flat organization.
Ability to handle adverse and unexpected situations in a composed and professional manner.
Ability to adapt to and initiate change in a fast-paced, agile environment.

Responsibilities

Oversee daily distribution of content to third-party streaming platforms, (v)MVPDs, and FAST distributors.
Execute operational work required to fulfill business requirements in commercial distribution agreements and provide leadership with regular status updates.
Oversee linear, single live event, VOD, and FAST products and workflows, including distributor onboarding, key premieres, product and feature launches, major tentpole events, and other priority initiatives.
Partner with internal stakeholders, including the commercial deal team and Marketing, and external distributors and vendors to execute business goals and merchandising strategies that improve content discoverability.
Own initiatives from planning through execution and in-market support.
Troubleshoot delivery and technical issues, improve team efficiency, and support service-level agreements and other department metrics.
Create root cause analyses that describe incidents and causes, quantify impact, and identify corrective and preventive actions.
Develop deep knowledge of assigned distributors and platforms and serve as a subject-matter expert.
Partner with end-platform owners to identify UX and UI opportunities that improve operational efficiency and support content discoverability and merchandising needs.
Collaborate with Technology, Advertising, Marketing, and Business teams to execute initiatives.
Serve as the Partner Operations lead and escalation point between business and technology teams, ensuring business needs are understood, planned, and executed.
Translate business terms into process and technical requirements and manage initiative planning, testing, and execution.