Manager, Operations

Macy's•Martinsburg, WV

4d•$67,600 - $112,600•Onsite

About The Position

The Manager, Operations coordinates and oversees the day-to-day management of a department in a distribution facility, managing daily operations to achieve facility and organizational goals and objectives. The role also includes other related duties, special projects, or assignments as required. The manager oversees department performance, develops and supports hourly colleagues, tracks and reports key metrics, and works to maintain high standards for safety, shortage, cost control, quality, processing, flexibility, reliability, customer service, and execution. They analyze operational processes and data, identify and implement improvements, manage inventory control, and maintain procedures and metrics that support customer satisfaction. The role collaborates with peers to ensure effective communication and shift handoffs, works with IT on systems development and refinement, and presents information to management as needed. It also includes creating a safe work environment and fostering respectful, inclusive relationships with colleagues, customers, and communities.

Requirements

Exceptional leadership, mentoring, and coaching skills.
Ability to analyze work processes and operational data, identify optimization opportunities, and implement improvements.
Strong written and oral communication skills, including the ability to present to retail division and senior management.
Interpersonal competencies including integrity, trust, adaptability, motivation, initiative, and attention to detail.
Ability to be proactive and responsive and deliver results in a fast-paced environment.
Understanding of warehouse management, negotiation skills, and strategic and tactical planning skills.
Proficiency in problem analysis.
Bachelor’s degree or equivalent work experience in a related field.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to perform physical duties including heavy lifting, constant moving, standing, reaching, prolonged standing and walking, lifting at least 50 pounds, stooping, kneeling, crouching, and climbing ladders; may require reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Oversee a distribution department, focusing on meeting or exceeding goals and targets.
Provide guidance and support to hourly colleagues and build high-performing teams.
Generate reports to inform management about key metrics.
Ensure performance in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Analyze work processes, identify opportunities for optimization, and implement improvements.
Promote a work culture dedicated to superior customer service and success.
Collaborate with peers to support clear communication and effective handoffs between shifts.
Establish and maintain procedures and metrics to achieve customer satisfaction levels.
Manage all aspects of inventory control.
Review analyses of activities, costs, operations, and forecast data to assess progress toward goals and objectives.
Create a safe work environment, including developing and enforcing Safe/Smart work practices and compliance with safety programs.
Collaborate with IT as a user on systems development and refinement to improve operations, productivity, and service levels.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other assigned duties, special projects, or assignments.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement