Operations, Manager Service

PPC Partners•Janesville, WI

About The Position

The Manager, Operations leads and coordinates daily field and departmental operations to support successful project execution, workforce productivity, and customer satisfaction. The role connects field supervision with project management and oversees manpower planning, resource allocation, performance tracking, and operational compliance. The Manager supports and mentors field leadership, develops teams, and improves efficiency, safety, and service quality. The position also contributes to financial performance through billing, collections, and labor productivity management. Close collaboration with internal teams and customers is essential to align work with project goals and company standards. At PPC Partners, the stated values are a servant’s heart, wisdom, integrity, courage, humility, and passion. The work takes place in office and field environments. Travel to various work sites is essential and may involve outdoor elements and noise, as well as standing and walking.

Requirements

High school diploma.
A two- or four-year construction-related degree or completion of a four- to five-year Journeyman apprenticeship.
Three to five years of experience in the electrical, mechanical, or construction field.
One to two years of experience leading workplace safety efforts.
Ability to work effectively in outdoor, hands-on construction environments.
Positive safety attitude and personal integrity.
Strong interpersonal and leadership skills.
Ability to think conceptually and apply practical, real-world solutions.
Strong self-motivation, work ethic, and drive for career growth.
Technical proficiency in a relevant trade.
Excellent customer service orientation and ability to build trust with internal teams and external clients.

Responsibilities

Forecast weekly work, timing, and staffing; analyze factors affecting results to maximize efficiency.
Coordinate daily departmental activities and make final decisions on manpower assignments and project responsibility.
Ensure completion of mandatory monthly reporting and compliance with the OPS system; monitor work authorizations using tools such as I5 tools and job status reports.
Share resources, manpower, and tools across branches to improve organizational efficiency.
Mentor, coach, and provide performance feedback; support team development, engagement, learning, and professional growth.
Participate in recruitment, hiring, counseling, and terminations in alignment with company policy; conduct performance appraisals and provide growth opportunities.
Maintain customer relationships and service quality; survey customers, meet minimum satisfaction ratings, follow up on feedback, and promptly address complaints.
Coordinate with Project Management to align field operations with project goals through consistent communication and collaboration.
Manage billing and collections, track accounts receivable, and manage working capital.
Improve field labor productivity, implement efficiency tools, and ensure minimum productivity standards are achieved across projects.
Plan daily work methods to identify and eliminate hazards; observe and address unsafe habits and hazards.
Promote safety as the company’s most important goal, support the goal of zero accidents, encourage communication about safety concerns and PPE needs, and obtain expected safety training.