Manager, Operations - Neurology

MedAmerica•Sacramento, CA

2h•$91,130 - $113,915•Remote

About The Position

The Manager, Operations – Neurology provides operational leadership and oversight for practice-line performance, process improvement, financial and quality goals, and operational initiatives. The role works closely with the Practice Operations Director, physician leadership, the Medical Team, and other departments to identify service issues, develop action plans, establish and monitor performance metrics, share best practices, and implement changes and new initiatives. The manager supports practice start-ups and a reasonable number of practices, integrates company resources and services, contributes to regional activities and collaborative programs, and provides operational support in areas such as revenue cycle management, education, and business development. Travel to practice locations is required as needed. The position is responsible for managing performance against budget, analyzing material variances, and supporting financial, budget, and business goals. It also develops operational infrastructure to support growth, evaluates staffing and expansion needs, and establishes performance standards and objectives for department personnel. The manager oversees recruitment, hiring, training, counseling, and performance reviews, and meets with team members regularly. This is a remote position with flexible work hours. Vituity describes its culture as purpose-driven and collaborative, with opportunities for remote community events, trainings, and team-building activities.

Requirements

Bachelor’s degree in Healthcare Management, Business, Finance, or a related business, operations, or healthcare field, and five years of experience in healthcare operations, business analysis, or operations analysis; or an equivalent combination of education and experience demonstrating the ability to perform the role.
Two years of management or progressive responsibilities with supervisory duties.
Analytical and problem-solving skills to synthesize multiple information sources, objectively evaluate complex operations, and communicate effectively at multiple levels.
Moderate expertise in healthcare operations and basic to moderate understanding and use of Lean Six Sigma principles and methodologies.
Ability to analyze financial statements and statistical reports.
Ability to establish credibility quickly with Vituity and hospital clients.
Project management, negotiation, and facilitation skills.
Ability to motivate others and develop their potential.
Ability to work collaboratively as a team member in a fast-paced environment.
Knowledge of physicians’ clinical, management, and leadership roles in healthcare.
Knowledge of Microsoft Office applications, including PowerPoint, Excel, Access, and Word.
Excellent oral and written communication skills.
Public-speaking skills and the ability to present to varied audiences.
Ability to handle detailed work accurately and quickly, meet deadlines across multiple projects, work collaboratively, and interact courteously and professionally in person and by phone.

Nice To Haves

Master’s degree in Healthcare Management, Business, Finance, or a related business, operations, or healthcare field, and eight years of experience in healthcare operations, business analysis, or operations analysis.
Three years of management or progressive responsibilities with supervisory duties.

Responsibilities

Manage and monitor operational performance and goals.
Lead and oversee development of current and new process-improvement programs addressing practice-line operational performance.
Identify service issues and coordinate action plans with physician leadership and the Practice Operations Director.
Support the Practice Operations Director in designing, developing, and monitoring performance metrics.
Collect and disseminate system processes and best practices in cooperation with the Practice Operations Director.
Facilitate research and pilot strategic programs and services to enhance operations in collaboration with the team and Practice Operations Director.
Represent the division as a positive leader and systematically share practice knowledge to encourage standard practices.
Coordinate with practice lines and other departments to implement operational changes and new initiatives.
Collaborate with the Director to develop and implement operational infrastructure, including systems, processes, and personnel, to support growth objectives.
Manage actual performance against budget, analyze material variances, and support financial, budget, and business goals.
Support practice start-ups and a reasonable number of practices.
Help team members achieve practice-level operational and financial performance through support, initiative tracking, and consulting.
Integrate Vituity resources and services to support, enhance, and innovate practices.
Support regional activities and team meetings.
Support collaboratives with programs and innovation by identifying practices ready for change, identifying resources, and presenting as requested.
Ensure operational performance in collaboration with the Practice Operations Director and Medical Team, and ensure quality metrics are met.
Implement, coordinate, and execute divisional policies and operational initiatives.
Provide operational support for revenue cycle management, educational programs, and business development.
Travel to practice locations as needed for personnel and project support.
Establish personnel standards and objectives, defining expectations and goals based on individual skill sets.
Review semi-annual performance evaluations and conduct annual performance reviews and goal setting.
Meet regularly with department personnel, individually and as a group.
Oversee recruitment, hiring, training, and counseling of department employees in cooperation with physician leaders.
Conduct staffing and gap analyses, forecast staffing needs, and prepare proposals and evaluate opportunities for growth and expanded practice-line functions.

Benefits

Superior health plan options.
Dental, vision, HSA/FSA, life, and AD&D coverage.
401(k) retirement savings plan with a $1.20 match for every dollar up to 6%, plus discretionary profit-sharing contributions; eligibility begins in January following 18 months of service.
Generous paid time off starting at three to four weeks annually.
Student loan refinancing discounts.
Professional and career development program.
Employee assistance program and travel assistance.
Wellness program, including monthly wellness events and activities.
Flexible work hours.
Remote community events, trainings, seminars, and team-building activities.
Eligibility for the annual corporate Success Sharing bonus program based on company performance.