Manager, Operations - Neurology - Remote - Nationwide

Vituity•Sacramento, CA

4d•$91,130 - $113,915•Remote

About The Position

The Manager, Operations provides operational leadership and oversight for the Neurology division, managing and monitoring performance, goals, quality metrics, and financial results. The role supports the Practice Operations Director and physician leadership in developing and monitoring performance measures, improving processes, implementing operational initiatives, and applying consistent practices across the division. It also helps pilot strategic programs, coordinate operational changes with practice lines and other departments, support practice start-ups and a reasonable number of existing practices, and integrate company resources to improve practice operations. The position is responsible for performance against budget, analyzing significant variances, and supporting financial, business, and operational goals. It also provides operational support in areas such as revenue cycle management, education, and business development. The Manager collaborates with regional teams and innovation programs, identifies practices ready for change, and travels to practice locations as needed for personnel and project support. The role manages department personnel by setting standards, expectations, and objectives; conducting performance reviews and goal setting; meeting regularly with staff; and overseeing recruitment, hiring, training, and counseling in cooperation with physician leaders. It also conducts staffing and gap analyses, forecasts staffing needs, and evaluates growth opportunities and expanded practice-line functions. This is a remote position open nationwide, with flexible work hours and travel to practice locations as needed.

Requirements

Bachelor’s degree in Healthcare Management, Business, Finance, or a related business, operations, or healthcare field, and five years of experience in healthcare operations, business analysis, or operations analysis; an equivalent combination of education and experience demonstrating the ability to meet role expectations is acceptable.
Two years of management or progressive responsibility with supervisory duties.
Analytical and problem-solving ability to synthesize information from multiple sources, evaluate complex operations objectively, and communicate effectively at multiple levels.
Moderate expertise in healthcare operations and basic to moderate understanding and use of Lean Six Sigma principles and methodologies.
Strong analytical and problem-solving skills.
Ability to analyze financial statements and statistical reports.
Ability to establish credibility quickly with Vituity and hospital clients.
Project management, negotiation, and facilitation skills.
Ability to motivate and develop others.
Ability to work collaboratively as a team member in a fast-paced environment.
Knowledge of physicians’ clinical, management, and leadership roles in healthcare.
Knowledge of Microsoft Office applications, including PowerPoint, Excel, Access, and Word.
Excellent oral and written communication skills.
Public speaking ability and capacity to present to varied audiences.
Ability to handle detailed work accurately and quickly, meet deadlines across multiple projects, collaborate in a participatory manner, and interact courteously and professionally in person and over the phone.

Nice To Haves

Master’s degree in Healthcare Management, Business, Finance, or a related business, operations, or healthcare field, and eight years of experience in healthcare operations, business analysis, or operations analysis.
Three years of management or progressive responsibility with supervisory duties.

Responsibilities

Manage and monitor operational performance and goals.
Provide operational leadership and oversight for the development of process improvement programs addressing practice-line performance.
Identify service issues and coordinate action plans with physician leadership and the Practice Operations Director.
Support the Practice Operations Director in designing, developing, and monitoring performance metrics.
Collect and disseminate system processes and best practices in cooperation with the Practice Operations Director.
Facilitate research and pilots of strategic programs and services that enhance operations.
Represent the division as a positive leader and encourage standardized practices through systematic deployment of practice knowledge.
Coordinate with practice lines and other departments to implement operational changes and new initiatives.
Collaborate with the Director on plans for operational infrastructure, systems, processes, and personnel to accommodate growth.
Manage actual performance against budget and analyze material variances for department leadership and senior management.
Support financial, budget, and business goals.
Support practice start-ups and a reasonable number of practices.
Help team members achieve practice-level operational and financial performance through support, initiative tracking, and consulting.
Integrate company resources and services to support and improve practices.
Support regional activities and team meetings.
Support collaboratives by identifying practices ready for change, identifying resources, and presenting as requested.
Ensure operational performance in collaboration with the Practice Operations Director and Medical Team, and ensure quality metrics are met.
Implement, coordinate, and execute divisional policies and operational initiatives.
Provide operational support for revenue cycle management, educational programs, and business development.
Travel to practice locations as needed for personnel and project support.
Establish department personnel standards, objectives, expectations, and goals based on individual skill sets.
Review semi-annual performance evaluations and conduct annual performance reviews and goal setting.
Meet regularly with department personnel, individually and as a group.
Oversee recruitment, hiring, training, and counseling of department employees in cooperation with physician leaders.
Conduct staffing and gap analyses, forecast staffing needs, and prepare proposals and evaluate opportunities for growth and expanded practice-line functions.

Benefits

Superior health plan options.
Dental, vision, HSA/FSA, life, and AD&D coverage.
401(k) retirement savings plan with a $1.20 match for every dollar up to 6%, plus discretionary profit-sharing contributions; eligible January following 18 months of service.
Generous paid time off starting at three to four weeks annually.
Student loan refinancing discounts.
Professional and career development program.
Employee assistance program and travel assistance.
Wellness program, including monthly wellness events and activities.
Flexible work hours.
Virtual community events, meet-and-greets, seminars, and team-building activities.
Annual corporate Success Sharing bonus program, based on company performance.