Manager Business Operations, Neurology

Hospital for Special Surgery•New York, NY

About The Position

The Manager Business Operations, Neurology oversees administrative and physician office operations, supporting service-line leadership, academic activities, staff, and patient experience. The role coordinates service line and office manager meetings, calendars, assignments, and communications; serves as a liaison among service leadership, hospital administration, and other departments; and monitors daily operations for compliance, quality, and patient experience. The manager also prepares performance, budget, and service-outcome reports and analyses. The position manages physician practice schedules, templates, timekeeping systems, and office workflows. It leads hiring, training, evaluation, and mentorship of physician office staff and managers; coordinates float and temporary staffing and new-hire onboarding; and conducts office check-ins, performance assessments, and improvement initiatives. The role also collaborates with Marketing on media and materials, supports patient education and staff training, and manages academic calendars and conference schedules in coordination with the Education Department.

Requirements

Bachelor’s degree required.
At least 4 years of progressive experience in a hospital setting; an advanced healthcare degree may be considered in lieu of the experience requirement.
Experience managing direct reports.
Superior oral, written, and non-verbal communication skills and ability to build and maintain professional relationships.
Advanced proficiency with Microsoft Office, including Word, Excel, Outlook, Project, Visio, and PowerPoint.
Ability to prioritize and handle multiple tasks simultaneously, often under deadlines in a fast-paced environment.
Self-motivated, detail-oriented, pragmatic, analytical, solution-focused, and able to work as a team player.
Ability to prioritize issues, resolve conflicts, and communicate with all levels of the organization.
Ability to learn new software tools and systems on the job.

Nice To Haves

Master’s degree preferred.

Responsibilities

Coordinate Service Line and Office Manager meetings, agendas, and follow-ups.
Oversee academic calendars, call schedules, and resident, fellow, and attending assignments.
Serve as a liaison between service leadership, hospital administration, and other departments.
Monitor daily operations for compliance, quality, and patient experience.
Prepare reports, presentations, and analyses on performance, budget, and service outcomes.
Manage physician practice schedules, templates, and timekeeping systems.
Oversee physician office operations and ensure compliance with workflows, policies, and key initiatives.
Lead hiring, training, evaluation, and mentorship of physician office staff and managers.
Conduct regular office check-ins, performance assessments, and improvement initiatives.
Coordinate float and temporary staffing and onboarding for new hires.
Collaborate with Marketing on media, advertising, printed materials, and website updates.
Support patient education programs and staff training initiatives.
Manage academic calendars and conference schedules and liaise with the Education Department.
Develop and distribute internal communications to staff and providers.