Manager Business Operations, Neurology
About The Position
The Manager Business Operations, Neurology oversees administrative and physician office operations, supports service line leadership, and helps ensure compliance, quality, and a strong patient experience. The role serves as a liaison among service leadership, hospital administration, and other departments, and prepares performance, budget, and service outcome reports and presentations. The manager oversees physician practice schedules, templates, timekeeping systems, office workflows, and staffing. Responsibilities include leading staff hiring, training, evaluation, and mentorship; coordinating onboarding and temporary or float staffing; and conducting office check-ins and improvement initiatives. The role also supports marketing and public relations activities, patient education and staff training, academic and conference scheduling, and internal communications. The position requires a bachelor's degree, experience managing direct reports, and strong communication, organizational, analytical, and problem-solving skills. A master's degree is preferred. The work is performed in a comfortable indoor environment, with frequent opportunities to move around the department and hospital campus.
Requirements
- Bachelor's degree required.
- Experience managing direct reports.
- Superior oral, written, and non-verbal communication skills and the ability to build and maintain strong professional relationships.
- Advanced proficiency with MS Office, including Word, Excel, Outlook, Project, Visio, and PowerPoint.
- Ability to prioritize and manage multiple tasks simultaneously, often under deadlines in a fast-paced environment.
- Self-motivated, detail-oriented, and pragmatic; a team player who is analytical and solution-focused.
- Ability to prioritize issues, resolve conflicts, and communicate with all levels of the organization.
- Ability to learn new software tools and systems as required.
- Demonstrates critical thinking, process improvement, strategic thinking, and a solutions-oriented approach; sets clear expectations and holds the team accountable.
Nice To Haves
- Master's degree preferred.
- Four or more years of progressive experience in a hospital setting; an advanced healthcare degree such as an MPH, MHA, or MBA may be considered in lieu of the experience requirement.
Responsibilities
- Coordinate service line and office manager meetings, agendas, and follow-ups.
- Oversee academic calendars, call schedules, and resident, fellow, and attending assignments.
- Serve as a liaison between service leadership, hospital administration, and other departments.
- Monitor daily operations for compliance, quality, and patient experience.
- Prepare reports, presentations, and analyses on performance, budget, and service outcomes.
- Manage physician practice schedules, templates, and timekeeping systems.
- Oversee physician office operations to ensure compliance with workflows, policies, and key initiatives.
- Lead hiring, training, evaluation, and mentorship of physician office staff and managers.
- Conduct regular office check-ins, performance assessments, and improvement initiatives.
- Coordinate float and temporary staffing and onboarding for new hires.
- Collaborate with Marketing on media, advertising, printed materials, and website updates.
- Support patient education programs and staff training initiatives.
- Manage academic calendars and conference schedules and serve as a liaison with the Education Department.
- Develop and distribute internal communications to staff and providers.
Benefits
- Additional benefits consistent with the role.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
