Operations, Manager Service

PPC Partners Inc.•Janesville, WI

15h

About The Position

The Manager, Operations leads and coordinates daily field and departmental operations to support successful project execution, workforce productivity, and customer satisfaction. The role connects field supervision with project management and oversees manpower planning, resource allocation, performance tracking, and operational compliance. The Manager mentors and supports field leadership, develops teams, and drives continuous improvement in efficiency, safety, and service quality. The position also contributes to financial performance through billing, collections, and labor productivity management, while collaborating with internal teams and customers to align work with project goals and company standards. At PPC Partners, the stated values are a Servant’s Heart (focus on the needs of others), Wisdom (insightful), Integrity (honesty and trustworthiness), Courage (decisive and confident in others), Humility (modest and respectful), and Passion (unfailing dedication).

Requirements

High school diploma.
A 2- or 4-year construction-related degree or completion of a 4–5-year journeyman apprenticeship.
3–5 years of experience in the electrical, mechanical, or construction field.
At least 1–2 years of experience leading workplace safety efforts.
Ability to work effectively in outdoor, hands-on construction environments.
Positive safety attitude and personal integrity.
Strong interpersonal and leadership skills.
Ability to think conceptually and apply practical, real-world solutions.
Strong self-motivation, work ethic, and drive for career growth.
Technical proficiency in a relevant trade.
Excellent customer-service orientation and ability to build trust with internal teams and external clients.

Responsibilities

Forecast weekly work, schedules, and staffing assignments.
Analyze and forecast factors affecting results to maximize efficiency.
Coordinate daily departmental activities and make final decisions on manpower assignments and project responsibility.
Ensure compliance with mandatory monthly reporting and use the OPS System.
Monitor work authorizations using tools such as I5 tools and job status reports.
Share resources, manpower, and tools across branches to maximize organizational efficiency.
Mentor, coach, and provide performance feedback to support employee and team development.
Participate in recruitment, hiring, counseling, and terminations in alignment with company policy.
Foster employee engagement and provide performance appraisals, feedback, and growth opportunities.
Promote continuous learning, professional development, and improvement.
Maintain customer relationships and support service quality, responsiveness, and satisfaction.
Survey customers, meet minimum satisfaction ratings, follow up on feedback, and promptly resolve complaints.
Coordinate with Project Management to align field operations with project goals through consistent communication and collaboration.
Manage billing and collections; track accounts receivable and working capital.
Improve field labor productivity and implement efficiency tools.
Ensure minimum productivity standards are achieved across projects.
Pre-plan daily work tasks and identify methods to eliminate hazards.
Observe unsafe habits and hazards and bring them to others’ attention.
Uphold safety as the company’s most important goal and support the goal of zero accidents.
Encourage open communication between field and office about safety concerns, suggestions, improvements, and PPE needs.
Obtain safety training expected of company personnel.