MANAGER ON DUTY - COLUMBIA GYM

Columbia Association • Columbia, MD

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About The Position

Columbia Association is seeking a passionate, customer-focused Manager on Duty to oversee daily operations at the Columbia Gym. The position serves as a point of contact for staff and members during assigned shifts, supports exceptional customer service, and helps maintain a safe, welcoming, clean, and organized environment. The Manager on Duty builds relationships with members, helps them find fitness services suited to their goals, guides front-line staff, and responds to member concerns and facility incidents. This is a part-time position of up to 28 hours per week, with a minimum of two shifts per week and flexible scheduling, including evenings and weekends. The pay rate is $18.38.

Requirements

• Passion for fitness and a genuine desire to help others achieve their fitness goals.
• Strong communication and interpersonal skills, including the ability to lead and motivate a team.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and commitment to cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional member service.
• Ability to work flexible hours, including evenings and weekends.
• Availability for at least two shifts per week.

Nice To Haves

• Previous leadership or supervisory experience in customer service, hospitality, fitness, or a related industry.

Responsibilities

• Serve as the point of contact for staff and members during assigned shifts and oversee smooth club operations.
• Greet members and guests in a friendly, professional manner.
• Build relationships with members and foster a sense of community.
• Assist members as a fitness concierge by promoting and suggesting appropriate fitness services.
• Maintain cleanliness and organization in the front desk area, locker rooms, and common spaces.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as needed.
• Assist with member check-ins, scheduling, and incident reporting.
• Collaborate with team members to provide a seamless member experience.
• Provide leadership and guidance to front-line staff and ensure adherence to policies and procedures.
• Conduct facility walkthroughs to monitor safety, cleanliness, and member satisfaction.
• Respond to emergencies or incidents and ensure proper documentation and follow-up.

Benefits

• Opportunities for professional development and advancement.
• Part-time team members working 20 hours or more per week earn sick and vacation time.
• 401K Incentive Savings Plan eligibility after one full calendar year of service and completion of 1,000 hours within the applicable anniversary calendar year or plan year.
• Free CA Fit & Play Membership.
• Employee discounts.
• Wellness benefits with perks.
• Some paid leave for part-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed