MANAGER ON DUTY - COLUMBIA GYM

Columbia Association • Columbia, MD

3d • Onsite

About The Position

Columbia Association is seeking a passionate, customer-focused Manager on Duty to oversee daily operations at Columbia Gym and help provide a safe, welcoming environment for members and guests. The role serves as a point of contact for staff and members during assigned shifts, supports front-line staff, and helps deliver a positive, seamless member experience. The position is part-time, up to 28 hours per week, with a minimum requirement of two shifts per week and flexible scheduling that includes evenings and weekends. The pay rate is $18.38.

The Manager on Duty greets and assists members, builds community relationships, and helps members pursue fitness goals by recommending appropriate services. The role also monitors cleanliness, organization, safety, and member satisfaction throughout the facility; handles inquiries and concerns; supports administrative tasks; and responds to incidents and emergencies with appropriate documentation and follow-up.

Columbia Association describes its work as promoting health, wellness, and fitness excellence and enhancing quality of life in Columbia, Maryland. It offers professional development and advancement opportunities, a free CA Fit & Play membership, employee discounts, wellness benefits, and some paid leave for part-time employees. Part-time team members working at least 20 hours per week earn sick and vacation time. Eligible team members may participate in the retirement plan after meeting the stated service and hours requirements.

Requirements

• Strong communication and interpersonal skills, including the ability to lead and motivate a team.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and commitment to cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional service to members.
• Ability to work flexible hours, including evenings and weekends.
• Availability for at least two shifts per week.

Nice To Haves

• Previous leadership or supervisory experience in customer service, hospitality, fitness, or a related industry.
• Passion for fitness and a genuine desire to help others succeed on their fitness journeys.

Responsibilities

• Serve as the point of contact for staff and members during assigned shifts and support smooth, efficient club operations.
• Greet members and guests in a friendly and professional manner.
• Build relationships with members and foster a sense of community.
• Assist members with fitness goals by promoting and suggesting appropriate fitness services.
• Maintain cleanliness and organization in the front desk area, locker rooms, and common spaces.
• Address member inquiries, feedback, and concerns promptly and professionally, escalating issues as needed.
• Assist with member check-ins, scheduling, and incident reporting.
• Collaborate with team members to deliver exceptional service and a seamless member experience.
• Provide leadership and guidance to front-line staff and ensure adherence to policies and procedures.
• Conduct facility walkthroughs to monitor safety, cleanliness, and member satisfaction.
• Respond to emergencies or incidents and ensure proper documentation and follow-up.

Benefits

• Opportunities for professional development and advancement.
• Part-time team members working 20 hours or more per week earn sick and vacation time.
• Eligible team members may be covered by CA’s retirement plan after one full calendar year of service and completion of 1,000 hours within the specified anniversary calendar year or plan year.
• Free CA Fit & Play membership.
• Employee discounts.
• Wellness benefits with perks.
• Some paid leave.
• The posting also describes full-time benefits, including medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, wellness benefits with perks, and paid leave.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed