Manager On Duty

Sendik's Food Market • Elm Grove, WI

8d

About The Position

The Manager on Duty (MOD) models and promotes Sendik’s culture by consistently providing best-in-class service to guests. The MOD provides general assistance to the store when a Store Director or Assistant Store Director is absent. As part of the leadership team, the MOD demonstrates accountability, strong team-management skills, and hands-on involvement on the sales floor and with the team.

Sendik’s Food Markets is a family-owned company with 17 store locations across Southeastern Wisconsin. The company emphasizes exceptional quality, genuine service, community pride, and a fast-paced, innovative retail environment where associates contribute to the customer experience.

Requirements

• Must be at least 18 years old because the role requires operating store equipment.
• Prior food-handling and cooking experience, preferably in a grocery setting, and leadership experience are required.
• Eagerness to interact with customers.
• Strong sense of teamwork and ability to anticipate team needs.
• Strong knowledge of local and state health, sanitation, and safety regulations.
• Ability to work efficiently in a fast-paced environment.
• Ability to adapt quickly to changing conditions, priorities, and circumstances.
• Ability to maintain composure, meet deadlines, and work effectively under pressure.
• Ability to take initiative and independently make decisions about department needs and priorities under general supervision.
• Excellent time-management, prioritization, and organizational skills.
• Excellent problem-solving and conflict-resolution skills.
• Strong computer skills, including working knowledge of Microsoft Office and Google products.
• Ability to stand, walk, lift, bend, and push or pull for extended periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Serve customers throughout the store, modeling Sendik’s culture and providing best-in-class service by greeting, engaging, delighting, and thanking guests.
• Provide timely, friendly customer service by answering questions, making suggestions, and resolving complaints.
• Manage all areas of the store, lead by example, and apply effective management techniques.
• Maintain store conditions, including keeping perishables full and fresh, meeting sanitation standards, following the weekly sales ad and pricing, and maintaining organization and appearance.
• Perform store opening and closing duties when a Store Director or Assistant Store Director is absent.
• Communicate daily with departments to assess needs and production schedules.
• Assist departments with the greatest daily need and report staffing concerns to the Store Director or Assistant Store Director.
• Delegate tasks and assist with training and coaching.
• Assist with receiving and stocking daily deliveries as needed.
• Create attractive department displays and end caps based on weekly sales.
• Assist with ordering and inventory under the direction of the Store Director or Assistant Store Director.
• Assist with promotional sales events as needed.
• Help train and mentor new associates throughout the store.
• Maintain a clean and safe work environment by following safety and sanitation regulations and procedures.
• Assist with other store duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed