Manager on Duty

Rivers Co-op Markets • St Paul, MN

4d • Onsite

About The Position

The Manager on Duty (MOD) oversees and directs Clerk and Lead workflows during shifts to ensure store needs are met across Produce, Center Store, Deli, Meat, Front End, and Housekeeping. The MOD also serves as the manager on duty when the Store Director or Assistant Store Director is absent.

The position supports the Store Director in delivering excellent customer outcomes, resolving conflicts effectively, leading and engaging the team, maintaining a positive and safe work environment, organizing efficient operations, creating a visually appealing store, and achieving sound financial outcomes. Core areas include customer service, store conditioning, team leadership and engagement, health and staff safety, operations, and merchandising support. The MOD helps create a welcoming and inclusive environment for staff and customers.

The role is based at 1500 West 7th Street, Saint Paul, MN 55102. The schedule is 3–4 shifts per week, including morning and evening shifts. Regular shifts include Monday, Friday, and Saturday, with flexibility required to meet business needs.

Requirements

• Proven ability to provide excellent customer service, engage customers and staff in a friendly and welcoming manner, listen actively, understand needs, answer questions, provide solutions, and resolve concerns.
• Supervisory experience, including development, training, coaching, and performance management, in grocery, retail, or a related environment.
• Ability to proactively assess situations, anticipate store and department needs, and address observed business needs on the sales floor.
• Demonstrated flexibility and ability to adjust quickly to changing store needs and remain calm and professional under pressure.
• Strong communication skills, including active listening and effectively expressing ideas, goals, policies, changes, and feedback.
• Self-awareness of the impact of verbal and non-verbal communication on stakeholders, and ability to resolve conflict constructively.
• Ability to collaborate with multiple stakeholders to support smooth daily operations and align activities with store goals.
• Ability to organize, prioritize, and manage time; delegate tasks and responsibilities appropriately.
• Sound problem-solving and decision-making skills, including identifying issues and causes, using resources and creativity to choose solutions, and making timely decisions under pressure.
• Ability to operate a point-of-sale (POS) system.
• Basic computer skills, including drafting and uploading documents, using email, and navigating Excel spreadsheets.
• Basic math skills and ability to accurately perform addition, subtraction, multiplication, and division.
• Ability to exchange accurate information in person, by phone, email, and other written communication.
• Must be at least 18 years old.

Nice To Haves

• Familiarity with the natural foods industry and health and wellness products.
• Ability to identify, recommend, implement, monitor, and refine processes or systems to improve store operations.
• Multilingual ability.

Responsibilities

• Oversee and direct Clerk and Lead workflows during shifts across Produce, Center Store, Deli, Meat, Front End, and Housekeeping.
• Serve as manager on duty in the absence of the Store Director or Assistant Store Director.
• Support excellent customer outcomes and resolve customer and staff conflicts.
• Provide team leadership, engagement, development, training, coaching, and performance management.
• Maintain a positive and safe work environment and support health and staff safety.
• Ensure organized and efficient store operations, store conditioning, and a visually appealing space.
• Support merchandising and sound financial outcomes.
• Assess the sales floor proactively and address store and department needs as they arise.
• Collaborate across departments and communicate daily priorities, tasks, ongoing issues, staff performance, and opportunities to store leadership.
• Prioritize and delegate tasks to ensure critical duties are completed efficiently and effectively.
• Identify problems, use available resources, and make informed decisions, including in high-pressure situations.
• Create a welcoming and inclusive environment for staff and customers.

Benefits

• 20% employee discount
• Competitive paid time off
• Paid volunteering
• 401(k) matching
• Low-cost health insurance premium options
• Free access to primary care and mental health counseling for staff enrolled in the medical insurance
• EAP
• On Demand Pay
• Free food “buddies”
• Employee referral bonuses
• Dress code that allows for inclusivity and creativity

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed