Manager On Duty

Webster•Webster, TX

About The Position

The Manager on Duty oversees the quality and success of Goldfish Swim School’s daily operations, including staffing, pool operations, cash management, customer service, retail and vending, private parties, and employee activities. The role directs day-to-day operations in accordance with school procedures and supports the General Manager and department managers with daily tasks. It also involves supervising and training staff across aquatics, sales, retail, vending, and private parties; developing proficiency with Links software; maintaining a safe and sanitary pool environment; and implementing the Emergency Action Plan and facility safety procedures. The position reports to the General Manager. The work environment regularly includes heat and humidity, with a usually moderate noise level. Compensation is $11.50–$13.00 per hour.

Requirements

High school diploma or GED.
Experience as a certified lifeguard, youth sports instructor or coach, camp counselor, and/or childcare provider.
Ability to work with children.
Excellent interpersonal communication and organizational skills.
Pass background examinations, which are included with training.
Lifeguard certification.
CPR/AED certification.
First aid certification.

Nice To Haves

Bachelor’s degree or higher.
Two or more years of management experience.
Two or more years of experience as a swimming instructor.
Shallow water attendant certification.

Responsibilities

Direct and control daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
Assist the General Manager and department managers with daily tasks.
Manage staff to support high productivity, strong performance, and positive employee satisfaction.
Train and oversee the aquatics department to provide swim instruction to students.
Coordinate with Deck Supervisors and Golden Teachers on class scheduling, student progress, customer service, employee performance, and training.
Provide sales and marketing training to qualified sales staff.
Oversee retail and vending operations, including product mix and pricing.
Train and oversee private-party staff to ensure standard operating procedures are followed.
Develop proficiency with Links software for bookings, class scheduling, reporting, and administrative functions.
Develop knowledge of pool operations to maintain a safe and sanitary swim environment.
Initiate and oversee employee activities to improve employee satisfaction.
Direct implementation of the Emergency Action Plan and facility safety procedures, and train current staff on the plan.
Maintain current certifications and stay professionally up to date in aquatics and management.
Perform other duties and responsibilities as assigned by the employer.