Manager on Duty - Grave

Rail City Casino•Sparks, NV

About The Position

The Manager on Duty administers policies across casino floor and food and beverage operations and works to achieve company objectives for customer service, service quality, and facility appearance by training employees and fostering a positive, productive working environment. The role ensures guests receive welcoming, responsive, friendly, and courteous service; supports efficient operations; and fills in where needed to maintain guest-service standards. The position oversees cash-handling controls in the cage and on the casino floor, including reconciliation procedures, and inspects gaming-floor machines and equipment for cleanliness and good working condition. It assists with casino marketing and promotional activities and supports compliance with applicable health, safety, labor, and gaming regulations. The Manager on Duty also maintains confidentiality, understands the alarm system, and investigates incidents and prepares reports for Security and Human Resources. The role assigns and directs employee duties, ensures adequate staffing coverage on the casino floor and as needed in Food and Beverage, and makes fair, consistent staffing decisions based on business needs. It participates in employment and termination decisions, develops staff, administers corrective action consistent with company policy, assists with performance reviews, addresses complaints and resolves issues, and attends management meetings.

Requirements

Must be able to communicate effectively in written and verbal English.
Excellent math skills and the ability to calculate money accurately.
Excellent customer relations and communication skills.
Outgoing, approachable personality and ability to meet and greet established patrons and newcomers.
Strong working knowledge of gaming operations.
Ability to work effectively and cordially with coworkers and management to resolve disputes and customer issues.
Ability to write clearly and informatively.
Excellent organizational abilities, including handling and accounting for cash and coin, calculating accurately, and analyzing.
Ability to work in a high-pressure, fast-paced environment.
Ability to maintain a high standard of professionalism while on or off duty.
Ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit feedback to improve service, and focus on resolving conflict rather than assigning blame.
Ability to maintain strict confidentiality regarding the company, employees, and company operations, including wage and salary information and employee disciplinary, termination, or suspension matters.
Basic computer skills, including Microsoft Office Suite software.
Gaming Registration Card.
Must be at least 21 years of age.
Ability to sit, stand, or walk for prolonged periods, up to 8 hours.
Ability to use a keyboard, 10-key calculator, and other office equipment.
Ability to move about the casino and operational areas.
Ability to reach, bend, stretch, and lift up to 50 lbs.
Ability to work in a noisy, smoking casino environment.

Nice To Haves

High School Diploma or GED equivalent preferred.
Casino management experience preferred.

Responsibilities

Administer policies relating to casino floor and food and beverage operations.
Promote customer service, service quality, and facility appearance through employee training and a positive, productive working environment.
Ensure guests receive responsive, friendly, courteous service.
Control cash handling in the cage and on the casino floor in accordance with reconciliation procedures and gaming and casino policies.
Fill in where needed to support guest-service standards and efficient operations.
Inspect gaming-floor machines and equipment to ensure they are clean and in excellent working condition.
Assist with casino marketing, advertising, and promotional activities and campaigns.
Assist with compliance with applicable federal, state, county, and municipal health, safety, labor, and gaming regulations.
Maintain confidentiality of information concerning guests, employees, and company assets.
Know how the alarm system works.
Investigate accidents and incidents and prepare reports for Security and Human Resources.
Assign and direct employees' work duties and tasks.
Ensure adequate worker coverage on the casino floor and in Food and Beverage as needed, including making fair and consistent decisions about sending employees home early based on business needs.
Participate in employment and termination decisions.
Develop staff in casino relations.
Administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
Assist with employee performance reviews to support effectiveness and compliance.
Address complaints and resolve issues.
Attend management meetings.