Manager on Duty

Hotel Jerome • Aspen, CO

3d

About The Position

Hotel Jerome is hiring a full-time, year-round, non-exempt Manager on Duty. The role supports the guest experience and oversees day-to-day hotel operations across Guest Services, Concierge, Front Desk, Call Center, and Night Audit. The Manager on Duty works with department managers to maintain service standards, address guest concerns, coordinate staffing, and support consistent operating procedures and training. The targeted compensation is $25–$27 per hour.

Requirements

• Ability to move and maneuver in an office standing environment.

Nice To Haves

• Two or more years of hotel reception experience in a four- or five-star hotel.
• Experience with Alice and Opera, or related systems.
• Bachelor’s degree in Hospitality Management.
• Extensive knowledge of Google applications, including Gmail, Calendar, and Tasks.

Responsibilities

• Maintain guest experience goals and oversee day-to-day operations to meet or exceed guest expectations.
• Assist with the organization and operation of the Guest Services, Concierge, Front Desk, Call Center, and Night Audit departments.
• Oversee preparation of work schedules based on forecasted occupancy, events, and holidays, coordinating necessary modifications with department managers.
• Assist with preparing and conducting Front Office sub-department meetings.
• Handle guest complaints and problems promptly to ensure guest satisfaction.
• Ensure managers and supervisors document service issues using the Guest Incident Report template.
• Review Hotel Jerome’s Unifocus results daily, identify service issues and guest feedback, and take appropriate action through recognition or disciplinary measures.
• Investigate unresolved guest issues, gather relevant facts, and work with department managers to contact guests and resolve concerns.
• Document and follow up on guest or associate incidents involving injury, property damage, or theft using the Incident Report template.
• Document employee issues as they occur and implement disciplinary action when needed.
• Follow labor standards and minimize overtime.
• Update and develop standardized operating procedures, job descriptions, and training programs as needed.
• Communicate relevant guest information to designated departments and personnel.

Benefits

• Paid time off
• Sick and safe time
• Medical, dental, and vision healthcare plans
• 401(k) plans with employer contribution
• Health and Flexible Spending Account programs
• Employee Assistance Program
• Company stay discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed