Manager OMH CR- Housing Services

Family Residences and Essential Enterprises•Shirley, NY

5d•Onsite

About The Position

The Residential Manager ensures that the needs of people supported in the residential program are met through a person-centered, collaborative approach. The role promotes and protects individual rights, supports health and safety, and partners with individuals to identify and achieve personal outcomes. The manager leads Direct Support Professionals and other specialized support staff, collaborates with clinical providers to develop, implement, and document individualized plans of care, and in some programs supervises Assistant Managers or Lead Staff. The position is exempt and typically works five days and eight hours per day, unless an alternative arrangement is approved by leadership. The manager oversees daily residential operations and staff performance, coordinates staffing, and ensures services align with the needs of residents. The role includes advocacy, teaching life skills, supporting relationships and valued social roles, communicating with families and other providers, maintaining compliant documentation and finances, and ensuring the residence is clean and safe. The manager may cover direct support responsibilities as needed and must be available on-call. The position is performed in person at the assigned residential program, with some community or agency travel in an agency or personal vehicle.

Requirements

High school diploma or equivalent.
For OMH: high school diploma or equivalent and at least five years of human services experience; or an associate’s degree in a human service-related field and at least three years of human services experience; or a bachelor’s or master’s degree in a human service-related field, or licensure as a qualified professional. A Certified Peer Specialist certification may be accepted in certain intensive crisis support settings.
For OPWDD: at least two years of experience working with individuals with developmental and intellectual disabilities and/or mental health disorders.
Valid CPR/FA certification; may be provided upon hire as needed.
Valid TRUST certification for OMH; must be obtained within 120 days of hire.
Fundamental computer skills and ability to learn and use various applications.
Proficient writing skills, including basic grammar and spelling.
Knowledge of applicable OPWDD or OMH regulations regarding residential services.
Efficiency, organization, and excellent communication and interpersonal skills.
Ability to problem-solve and address conflicts and concerns within assigned programs.
Effective decision-making and time-management skills.
Ability to work collaboratively in a team, remain flexible, keep others informed, and anticipate needs.
At least 18 years of age.
Valid driver’s license and ability to satisfy agency-driver criteria.
Ability to be on-call.
Ability to work a full-time schedule of five days and eight hours per day, including at least one weekend day per week, with flexibility to meet program needs.

Nice To Haves

At least one year of supervisory experience is preferred. Candidates with less than one year of supervisory experience must complete internal management and supervisory skills training within 120 days of hire or transfer; supervisory experience is highly preferred for candidates who have one or more years.

Responsibilities

Partner with people supported to promote their rights, health, safety, and personal outcomes.
Advocate with people supported and help them learn life skills and overcome barriers to relationships and valued social roles.
Maintain communication with individuals, family members, and collateral providers.
Guide the team and program operations using general business operations knowledge and independent judgment.
Supervise, train, evaluate, and observe assigned staff; interview, hire, develop, and retain staff.
Partner with external providers to ensure services align with residents’ needs.
Prevent, recognize, and report abuse toward people supported.
Ensure residential and individual finances are balanced and compliant.
Cover DSP/MSS/DSS/MHSS responsibilities as needed.
Provide ongoing supervision and guidance to residential team members and address performance issues through improvement or corrective action.
Review and approve employee timesheets and time-off requests.
Coordinate staffing schedules to maintain required levels and meet residents’ needs.
Ensure the residence and external property are clean, safe, and attractive.
Ensure required paper and electronic documentation is completed and processed accurately, on time, and in compliance with quality standards.
Communicate respectfully, protect confidential information, meet safety training requirements, report unsafe conditions, and participate in required events and meetings.
Ensure compliance with FREE policies, procedures, and operating standards; implement continuous quality improvement.
Assist with developing, implementing, and administering Human Resources policies and programs, including equal employment opportunity and affirmative action programs.