Operations - CR Services L1

National Powersport Auctions•NPA Portland South, OR

About The Position

The Condition Report Services Level 1 employee verifies the condition of units and inventory received at the facility and manages placement of titled and non-titled units. The role requires safe, responsible work and may require overtime. New employees spend one week in detail learning cleanliness expectations and one week with lot operations learning receiving, unit check-out, and sale merchandising before beginning condition report writer training. The employee creates inspections for ATV, MX, Dual Sport, PWC Trailer, and Utility Trailer categories; records vehicle identification and condition information in AMS; checks and reports mechanical condition; checks fluids and adds them to manufacturer specifications as needed; tags included parts and accessories; and places vehicles for auction as directed. Inspections are verified by a lead CR writer or Pro User before upload. Advancement requires zero buybacks in 60 days, an average of approximately two condition reports per hour (or 16 per day), and at least 60 days before the next level. Employees are expected to follow their work schedule, treat coworkers and customers respectfully, use company equipment and vehicles appropriately, maintain a clean work area, ask questions when unsure, assist dealers and coworkers as needed, check in and out with supervisors, scan vehicles out during auction and delivery, and return and stow company equipment at the required times. NPA describes its workplace as committed to diversity, inclusion, collaboration, and meaningful employee growth and contribution.

Requirements

Proficiency with condition report guidelines for the specific categories assigned.
Proficiency with condition report definitions.
Meet the stated performance and advancement criteria: zero buybacks in 60 days, approximately two condition reports per hour or 16 per day, and a minimum of 60 days before advancement to the next level.
Work safely and responsibly, follow the assigned work schedule, and comply with company equipment and workplace expectations.
Complete the specified introductory detail and lot operations training before CR writer training.

Responsibilities

Verify the condition of units and inventory received at the facility.
Manage warehouse inventory and placement of titled and non-titled units safely and responsibly.
Create inspections for ATV, MX, Dual Sport, PWC Trailer, and Utility Trailer categories.
Verify each vehicle's VIN, year, make, mileage, and model against its label and in AMS.
Accurately enter the overall condition of each unit using NPA tools.
Check each vehicle's mechanical condition and report findings in AMS as necessary.
Check fluids and add them as needed to manufacturer specifications.
Tag parts and accessories included with a vehicle but not attached to it.
Place vehicles for auction as required and planned by the General Manager.
Have all inspections checked and verified by a lead CR writer or Pro User before upload.
Scan vehicles out during the auction and delivery process on auction day.
Follow the required work schedule and check in and out with direct supervisors at the beginning and end of each shift.
Use company equipment, computers, and vehicles for their intended company purposes and operate vehicles safely.
Keep the work area neat and clean, pick up after oneself, and dress appropriately for job duties and the employee manual, including no open-toed shoes in the warehouse.
Assist dealers and other employees as needed, ask questions when unsure, and treat coworkers and customers courteously and respectfully.
Stow auction-day electronics, computers, and cameras, and return company equipment before the end of the shift.
Complete introductory training in detail and lot operations before beginning CR writer training.
Maintain proficiency with category-specific CR guidelines and CR definitions, and review past condition reports.