L1 Enterprise Operations Engineer

Koniag Government Services•Denver, CO

2d•Onsite

About The Position

Koniag Technology Solutions, Inc., a Koniag Government Services company, is seeking an L1 Enterprise Operations Engineer to support KTS and its government customer in Denver, Colorado. This role supports a critical enterprise server environment for the Department of State and is a future new business opportunity; the position may not be filled if the contract is not awarded. The application deadline and start date may change based on contract status, and applications will be accepted through the expiration date or until the position is filled. The engineer provides frontline monitoring, troubleshooting, and operational support for an enterprise server environment. The role identifies, escalates, and resolves system issues to help ensure continuous operations and stakeholder satisfaction. The position requires the ability to obtain and maintain the required security clearance or suitability determination, and includes escorting and monitoring uncleared workers on-site. Rotating shifts support 24/7 operational monitoring, as applicable. Koniag Technology Solutions offers medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience may substitute for the degree.
3–5+ years of experience in IT or computer information systems, preferably in an enterprise server monitoring or operations environment.
Experience troubleshooting IT hardware, including physical and virtual server components.
Experience using IT Service Management tools such as BMC Remedy or ServiceNow for incident, problem, and change management.
Knowledge of Microsoft Server Operating Systems and VMware vSphere administration and troubleshooting.
Ability to obtain a Secret clearance and maintain the required security clearance or suitability determination.
Strong written and verbal communication skills, including the ability to interact effectively with stakeholders, systems administrators, and escalation teams.
Ability to work independently and collaboratively in a fast-paced, mission-critical operations environment.
Hands-on experience rebooting and troubleshooting physical and virtual servers using VMware vSphere Client.
Ability to manually test, ping, and diagnose server and website connectivity issues.
Strong analytical and problem-solving skills, including the ability to apply standard and non-standard diagnostic techniques.
Ability to accurately document changes, incidents, and problem resolutions in ITSM tools.
Ability to escalate issues appropriately and coordinate with Level 2 support teams.
Ability to escort and monitor uncleared personnel in accordance with site security protocols.
Flexibility to work rotating shifts, including nights, weekends, or holidays, as required by operational needs.

Nice To Haves

Experience supporting federal government IT environments, particularly Department of State systems.
Familiarity with enterprise monitoring tools and dashboards.
Basic scripting or automation experience, such as PowerShell or Bash, for troubleshooting and diagnostics.
Relevant industry certifications such as CompTIA A+, Network+, Security+, or VMware Certified Technical Associate (VCTA).
Prior experience working in a Network Operations Center (NOC) or similar 24/7 operational environment.

Responsibilities

Continuously monitor the enterprise server environment and identify anomalies or potential service disruptions.
Proactively communicate system status, incidents, and resolutions to stakeholders.
Work with Systems Administrators to troubleshoot server problems and document changes, issues, and resolutions according to change management procedures.
Reboot physical servers and use VMware vSphere Client to reboot virtual servers as needed.
Manually ping and test servers and websites, and open problem tickets or outage reports for unresponsive or degraded services.
Escalate unresolved or complex issues promptly to Level 2 LAN Administrators, providing clear and thorough documentation.
Apply standard and non-standard operating procedures and diagnostic techniques to resolve difficult operational issues.
Escort and monitor uncleared workers on-site in accordance with facility security requirements.
Maintain accurate logs, incident tickets, and shift-turnover documentation to ensure continuity across shifts.
Participate in a rotating shift schedule to support 24/7 operational monitoring requirements, as applicable.