L1 Enterprise Operations Engineer

Koniag Government Services•Beltsville, MD

2d•Onsite

About The Position

Koniag Technology Solutions, Inc., a Koniag Government Services company, is seeking an L1 Enterprise Operations Engineer to support KTS and its government customer in a critical enterprise server environment for the Department of State. This role provides frontline monitoring, troubleshooting, and operational support, acting as the first line of defense in identifying, escalating, and resolving system issues to maintain continuous operations and stakeholder satisfaction. The position is a future new business opportunity and is onsite in Washington, DC; Denver, CO; or Beltsville, MD. The successful candidate must be able to obtain and maintain the required security clearance or suitability determination.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience may be substituted.
3–5+ years of experience in IT or computer information systems, preferably in enterprise server monitoring or operations.
Experience troubleshooting IT hardware, including physical and virtual server components.
Experience with IT Service Management tools such as BMC Remedy or ServiceNow for incident, problem, and change management.
Knowledge of Microsoft Server Operating Systems and VMware vSphere administration and troubleshooting.
Ability to obtain and maintain a Secret security clearance or required suitability determination.
Strong written and verbal communication skills and the ability to interact effectively with stakeholders, Systems Administrators, and escalation teams.
Ability to work independently and collaboratively in a fast-paced, mission-critical operations environment.
Hands-on ability to reboot and troubleshoot physical and virtual servers using VMware vSphere Client.
Ability to manually test, ping, and diagnose server and website connectivity issues.
Strong analytical and problem-solving skills, including applying standard and non-standard diagnostic techniques.
Ability to accurately document changes, incidents, and resolutions in ITSM tools.
Ability to escalate issues appropriately and coordinate with Level 2 support teams.
Ability to escort and monitor uncleared personnel in accordance with site security protocols.
Flexibility to work rotating shifts, including nights, weekends, or holidays, as operational needs require.

Nice To Haves

Experience supporting federal government IT environments, particularly Department of State systems.
Familiarity with enterprise monitoring tools and dashboards.
Basic scripting or automation experience, such as PowerShell or Bash, for troubleshooting and diagnostics.
Relevant industry certifications such as CompTIA A+, Network+, Security+, or VMware Certified Technical Associate (VCTA).
Prior experience working in a Network Operations Center (NOC) or similar 24/7 operational environment.

Responsibilities

Continuously monitor the enterprise server environment and identify anomalies or potential service disruptions.
Communicate proactively with stakeholders about system status, incidents, and resolutions.
Work with Systems Administrators to troubleshoot server problems and document changes, issues, and resolutions according to change management procedures.
Reboot physical servers and use VMware vSphere Client to reboot virtual servers as needed.
Manually ping and test servers and websites, and open problem tickets or outage reports for systems that are unresponsive or degraded.
Escalate unresolved or complex issues promptly to Level 2 LAN Administrators, providing clear and thorough documentation.
Apply standard and non-standard operating procedures and diagnostic techniques to resolve difficult operational issues.
Escort and monitor uncleared workers onsite in accordance with facility security requirements.
Maintain accurate logs, incident tickets, and shift-turnover documentation to support continuity across shifts.
Participate in a rotating shift schedule supporting 24/7 operational monitoring, as applicable.