Manager OMH CR- Housing Services

Family Residences and Essential Enterprises, Inc.•Shirley, NY

1d•$66,300 - $68,800•Onsite

About The Position

The Residential Manager ensures that the needs of people supported in the program are met through a person-centered, collaborative approach. The role promotes and protects individual rights, supports health and safety, and partners with individuals to identify and achieve personal outcomes. The manager leads Direct Support Professionals and other specialized support staff, collaborates with clinical providers on individualized plans of care, and may supervise Assistant Managers or Lead Staff in some programs. This exempt position follows a regular full-time schedule of five days and eight hours per day, unless an alternative arrangement is documented and approved by leadership. The manager oversees residential operations, staffing, staff development and performance, required documentation, finances, safety, and compliance. The role works closely with individuals supported, their families, collateral providers, external service providers, and the residential team. The position is performed in person at the assigned residential program, with some travel to community or FREE locations in an agency or personal vehicle.

Requirements

High school diploma or equivalent.
For OMH qualification, one of the following: high school diploma or equivalent and at least five years of human services experience; an associate degree in a human service-related field and at least three years of human services experience; a bachelor's or master's degree in a human service-related field; or licensure as a qualified professional, such as Physician, Psychologist, Social Worker, Registered Nurse, LMFT, LMHC, Psychoanalyst, or Nurse Practitioner.
For OPWDD, at least two years of experience working with individuals with developmental and intellectual disabilities and/or mental health disorders.
Fundamental computer skills and ability to learn and use various applications.
Proficient writing skills, including basic grammar and spelling.
Knowledge of applicable OPWDD or OMH regulations regarding residential services.
Efficiency, strong organization, and excellent communication and interpersonal skills.
Ability to problem-solve and address conflicts and concerns within assigned programs.
Effective decision-making and time-management skills.
Ability to work in a team environment with flexibility, keep others informed, and anticipate needs.
At least 18 years of age.
Valid driver's license and ability to meet agency-driver criteria.
Ability to be on-call.
Ability to work a full-time schedule of five days and eight hours per day, including at least one weekend day per week, with flexibility as needed for program needs.
Valid CPR/FA certification; provided upon hire as needed.
For OMH: valid TRUST certification, to be obtained within 120 days of hire.
Ability to sit, walk, and stand for prolonged periods of at least eight hours; communicate effectively verbally and in writing; operate standard office equipment; bend, stoop, kneel, crouch, or stand on a stool as needed; and lift 50 pounds at a time.

Nice To Haves

One year of supervisory experience is preferred.
For candidates with less than one year of supervisory experience, successful completion of internal management and supervisory skills training within 120 days of hire or transfer is required; for candidates with at least one year of supervisory experience, this training is highly preferred.
A Certified Peer Specialist (CPS) certification may be accepted in certain intensive crisis support settings.

Responsibilities

Partner with people supported to promote their rights, health, safety, and personal outcomes.
Advocate with people supported and help them learn new life skills and overcome barriers to relationships and valued social roles.
Maintain communication with individuals, family members, and other collateral providers.
Use business operations knowledge and independent judgment to guide the team and ensure effective program operations.
Supervise, train, evaluate, and observe assigned staff; interview, hire, develop, and retain staff.
Collaborate with external providers to align supports and services with the needs of people living in the residence.
Prevent, recognize, and report abuse toward people supported.
Ensure residence and individual finances are balanced and compliant.
Cover DSP/MSS/DSS/MHSS responsibilities as needed.
Provide ongoing supervision and guidance to residential team members and address performance issues through improvement or corrective action measures.
Review and approve employee timesheets and time-off requests; coordinate schedules to maintain staffing levels and meet individuals' needs.
Ensure the residence and external property are clean, safe, and attractive.
Ensure paper and electronic documentation is completed and processed accurately, on time, and in compliance with quality requirements.
Communicate respectfully, protect confidential information, meet safety requirements, and participate in required events, meetings, reviews, and committees, including those outside standard hours.
Ensure compliance with FREE policies, procedures, and operating standards; implement continuous quality improvement for services and administrative functions.
Assist with the development, implementation, and administration of Human Resources policies and programs, including Equal Employment Opportunities and Affirmative Action Programs.
Perform other duties as assigned.