Assistant General Manager (CR)

The Edge Fitness Clubs • Newark, DE

1d

About The Position

The Assistant General Manager helps lead club operations at The Edge Fitness Clubs, with managerial oversight of the front desk department, including Front Desk Personnel and Maintenance. The role recruits and hires front desk employees, approves staffing changes, schedules staff within payroll budgets, and coaches and develops the team’s sales and customer service skills. The Assistant General Manager supports the management team in achieving the club’s monthly and yearly financial goals, maintains a positive workplace, and helps connect members with the club’s services while resolving member concerns.

The position also oversees facility standards through daily club walk-throughs, checking that building assets are maintained safely, work areas and locker rooms are orderly, and amenities and club settings meet Edge standards. The Assistant General Manager meets with the management team daily and participates in weekly staff meetings. This role supervises Fitness Consultants and serves as Manager on Duty when the General Manager is not in the building.

Requirements

• Energy and enthusiasm.
• A passion for fitness.
• Ability to thrive in a customer-focused environment.
• At least 2 years of leadership and people-management experience with large cross-functional teams.
• Proven success leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing, service-oriented environment.

Responsibilities

• Oversee the front desk department, including Front Desk Personnel and Maintenance, and communicate with department heads about departmental performance.
• Recruit, interview, and make hiring decisions for front desk employees.
• Authorize and approve front desk staffing changes, including hires, promotions, and terminations.
• Schedule front desk employees to ensure appropriate coverage and achievement of goals while staying within payroll budgets.
• Create a positive workplace that fosters continual improvement.
• Coach, train, and develop front desk staff in sales and customer service through practice and training.
• Connect members with their areas of interest and help them make use of the services offered by The Edge.
• Proactively manage and resolve member concerns and complaints.
• Assist management in driving the club’s monthly and yearly financial performance.
• Monitor Fitness Consultants’ interactions with members in person and over the phone, ensuring compliance with policies and procedures and appropriate grooming and uniform standards.
• Conduct daily club walk-throughs to ensure building assets are promptly and safely maintained and facilities meet Edge standards.
• Meet daily with the management team to strategize on achieving club goals.
• Participate in weekly staff meetings to reinforce team building, provide education, and communicate team KPIs.
• Supervise Fitness Consultants and serve as Manager on Duty when the General Manager is not in the building.

Benefits

• Free gym membership.
• Tiered health benefits, including medical, dental, and vision coverage.
• PTO and paid holidays.
• 401(k) plan.
• Discounts on personal training, apparel, shake bar, and Edge Kids.
• Team-building activities and leadership and development training, with opportunities to advance.
• Reimbursed training certifications.
• Company-paid life insurance ($25,000), long-term disability, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed