About The Position

Serve as a strategic Human Resources leader and trusted advisor, accountable for setting and ensuring high-quality HR service delivery. Provide consultative HR solutions and support to attract, develop, engage, and retain talent, and align value-added HR programs and services with overall business objectives. Partner with Costa Rica site and Operations leadership to advance organizational goals, support the evolving needs of the workforce, and maintain continuity of qualified associates. Lead and develop direct reports, oversee functional resource allocation, and ensure consistent application of global HR processes and tools. Ensure compliance with employment laws, regulations, ethics, Company policies, and Quality Management System requirements. Perform special and cross-functional projects and additional duties as assigned.

Requirements

  • Bachelor’s degree or an equivalent combination of education and experience.
  • At least 12 years of relevant HR work experience.
  • At least 5 years of experience managing a team and/or core HR functions.
  • Advanced leadership and influencing skills.
  • Strong business and global acumen.
  • Exceptional organizational, coaching, conflict resolution, and relationship skills.
  • Ability to navigate a matrixed environment and work with cross-functional teams to socialize new ideas and educate stakeholders.
  • Excellent written and verbal communication skills, including facilitation and presentation skills.
  • Deep working knowledge of Costa Rican employment laws and regulations.
  • Proficient computer skills, including MS Word, Excel, PowerPoint, Outlook, and Teams.

Nice To Haves

  • Professional HR certification and/or an advanced degree in Human Resource Management, Business, or a related discipline.
  • Experience working for a multinational company with a global team in a matrixed environment.
  • Demonstrated ability to manage complex projects across multiple business units from inception through completion.
  • Ability to communicate and manage effectively at all levels of the organization.
  • Enthusiastic team player with a strong drive to create a work environment that demonstrates respect and care for associates.

Responsibilities

  • Serve as a strategic business partner and trusted advisor to senior leaders, management, and associates; design and implement strategic HR initiatives with Costa Rica site and Operations leadership.
  • Design strategic initiatives that drive associate engagement and support the complex, evolving needs of the workforce.
  • Manage recruitment and retention strategies to maintain qualified associates and support timely delivery of quality products.
  • Coach business leaders on associate communication, development, and performance management strategies that promote engagement and reinforce Company goals and values.
  • Partner with business leaders on talent strategies that build organizational capabilities, strengthen internal bench depth, and support organizational growth.
  • Address talent gaps and changing business demands through associate development, career and succession planning, and talent mobility.
  • Collaborate with other HR functions to deliver integrated solutions aligned with Company initiatives.
  • Analyze trends and metrics, communicate actionable insights, and make data-driven recommendations.
  • Provide leadership, coaching, and development for direct reports.
  • Implement core Center of Excellence processes, training, and tools to ensure worldwide consistency.
  • Ensure compliance with employment laws, regulations, ethics, and Company policies; facilitate creation of key policies, practices, and procedures and counsel leaders on applicable local, national, international, and industry policies.
  • Manage functional resource allocation, including budget and staffing.
  • Work on special and cross-functional projects as needed.
  • Comply with applicable laws and regulations, follow Quality Management System processes and requirements, and demonstrate ethics and integrity throughout the organization.
  • Perform additional duties as assigned.
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