Manager of Training for Patient Transport- Full Time, Variable

Cape Fear Valley Health

6d • Onsite

About The Position

The Training Manager is responsible for designing strategic training plans and implementing department training programs, policies, and procedures. The position researches new training techniques and suggests enhancements to existing national certification and patient transportation training programs. It identifies and assesses current and future training needs, develops individual training methods based on best practice, and deploys a wide variety of training methods in support of patient transport functions.

The manager develops and periodically reviews training plans with the department director, establishes training objectives, and recommends strategic plans. The role interprets productivity and patient satisfaction reports, assesses transportation courtesy scores, and establishes improvements. As the department’s primary preceptor, the manager orients and trains staff, reviews and coaches performance, and performs statistical analysis in support of patient flow and throughput.

The position observes system-wide support needs to help ensure smooth, accurate, and efficient patient transport between ancillary departments and patient nursing units. It trains staff in discharge and transfer support and in maneuvering patients using wheelchairs and stretchers, including post-mortem transport. Other duties may be assigned.

Requirements

• Associate’s degree in business, healthcare, or another related field.
• Completion of the National Association Transport Healthcare Management (NAHTM) Instructor Level 1 Training Course within one year of employment.
• One year of experience as a supervisor in Support Services.
• Two years of prior hospital experience.
• Proficiency in reading, writing, and speaking English.
• Must be able to meet requirements for CPR for Healthcare Provider, Nonviolent Crisis Intervention (NCI) training, and Restraints, Seclusion and Safety devices.
• Ability to regulate the flow meter on an E-Cylinder.
• Good problem-solving and organizational skills, flexibility, strong interpersonal skills, and ability to assess situations quickly and respond promptly and appropriately.
• Demonstrated competency regarding the age-specific physiological, developmental, and spiritual needs of the patients typically served.
• BLS certification from the American Heart Association.
• Ability to move about the health system as necessary.
• Ability to stand, walk, and/or bend for prolonged periods.
• Speech, visual, and auditory acuity sufficient for communication.
• Ability to assume awkward positions related to patient transport.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Develop effective training plans and review them periodically with the department director.
• Establish patient transportation training objectives and recommend strategic training plans.
• Interpret bi-weekly productivity financial reports and Press Ganey Patient Satisfaction Surveys.
• Interpret satisfaction domain reports and transportation courtesy scores, and establish improvements.
• Serve as the department’s primary preceptor and orient staff to the department.
• Train, review, and coach staff, and perform statistical analysis in support of patient flow and throughput while observing transporter performance expectations.
• Observe system-wide support needs to help ensure smooth, accurate, and efficient patient transport between ancillary departments and patient nursing units using wheelchairs, stretchers, specialty beds, and traction equipment.
• Train staff in discharge and transfer support and in maneuvering patients on wheelchairs and stretchers, including post-mortem transport.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree