Patient Transport Associate - Full time/Days

Yale New Haven Health • New Haven, CT

1d

About The Position

The Patient Transport Associate performs patient care, clerical, and computer functions in support of patient care providers, physicians, and other staff. The role provides timely, professional service by escorting patients throughout the hospital and clinics using a computerized patient transport system, supporting prompt delivery to destinations within established service standards. The associate is also responsible for maintaining unit par levels of equipment and related supplies.

The position requires safe and courteous patient transport, transfer assistance for nursing and patient care staff, adherence to patient identification and standard precaution procedures, and proper use of body mechanics and patient-moving equipment. The associate maintains transport equipment and a clean, safe work environment; uses the patient tracking system to record transport milestones and help resolve delays; and communicates professionally with patients, staff, visitors, and coworkers while respecting privacy.

Requirements

• High school diploma or GED.
• At least 1 year of general customer service experience, preferably in healthcare.
• Data-entry skills and enhanced telephone service skills.
• Ability to work effectively and respectfully with patients, physicians, coworkers, and departmental personnel.
• Strong verbal communication skills and a pleasant, professional demeanor.
• Ability to work effectively in a high-demand, high-volume service department in a positive and courteous manner.
• Ability to lift 40 pounds and use proper body mechanics when moving and lifting patients and files.
• Ability to perform extensive pushing, pulling, lifting, and walking.

Nice To Haves

• Computer experience.
• Patient care experience.

Responsibilities

• Escort and transport patients throughout the hospital safely, professionally, courteously, and on time, following standard operating procedures and service and productivity standards.
• Assist nursing and patient care staff with patient transfers; notify the floor before transport, communicate with nurses as needed, complete the ticket to ride, obtain the medical record, introduce oneself to the patient, and verify the patient using two identifiers.
• Follow standard precautions and hand hygiene practices, and use proper body mechanics, lift devices, patient positioning techniques, and equipment when moving patients.
• Inspect, clean, and maintain equipment before each transport; check equipment for cleanliness and safety, report defects, collect abandoned equipment as assigned, and maintain a clean and safe workplace.
• Use the patient tracking system to record transport milestones and material movements, identify delays or conflicts, and work with care providers and the Lead to resolve issues promptly.
• Maintain a professional and courteous demeanor, use established patient greeting, handoff, and closing scripts, honor privacy, and follow hospital and department conduct policies.
• Remain in the work area and available for assignments during idle time, stay in contact with the Lead, display an ID badge, attend staff meetings, and participate in at least two in-services or seminars annually.
• Maintain unit par levels of equipment and related supplies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED