Manager of Training and Development

Fleet Farm Careers•Appleton, WI

About The Position

Fleet Farm is seeking a hands-on learning leader to translate business needs into practical training solutions and improve the focus, consistency, and measurable impact of learning across the enterprise. The role guides and develops training professionals while remaining directly involved in instructional design, content development, LMS administration, and training delivery. It partners with Human Resources, store and distribution leaders, and subject matter experts to set priorities and address skill gaps. The manager develops an annual training roadmap and manages learning projects, stakeholders, timelines, budgets, and deliverables. The role creates and updates eLearning, videos, job aids, reference guides, facilitator materials, and instructor-led programs; develops onboarding, customer service, product knowledge, selling, operational, compliance, and leadership training; and facilitates training for audiences ranging from frontline Team Members to organizational leaders. It administers and optimizes Docebo, uses learning data to evaluate results, and works with partners to improve completion, follow-through, and continuous improvement. Success means Team Members receive focused, practical learning at the right time, leaders have useful coaching and development tools, and training priorities and outcomes are clear and measurable.

Requirements

Bachelor's degree in Education, Instructional Design, Communications, Organizational Development, Adult Learning, or a related field.
3–5 years of training and development experience, including curriculum development, program implementation, and evaluation.
Hands-on experience in instructional design, eLearning development, and instructor-led facilitation.
Experience administering a learning management system and using learning data to improve training programs.
Strong project management, analytical, communication, presentation, and cross-functional partnership skills.
Ability to lead multiple priorities independently, exercise sound judgment, and learn new technology quickly.
Proficiency with Microsoft Office.

Nice To Haves

Experience supporting large operational or hourly workforces in retail, hospitality, manufacturing, healthcare, banking, or similar environments.
Experience with Docebo and authoring or media tools such as Articulate Storyline, Camtasia, Photoshop, or comparable platforms.
Experience with microlearning, blended learning, leadership development, and train-the-trainer programs.
Experience supervising or mentoring training professionals.
Relevant instructional design, adult learning, or facilitation certifications.
Familiarity with leadership development approaches such as DISC, CliftonStrengths, emotional intelligence, or situational leadership.

Responsibilities

Develop and maintain an annual training roadmap aligned with business priorities, operational needs, and available resources.
Partner with Human Resources, store and distribution leadership, and subject matter experts to identify skill gaps and prioritize learning solutions.
Review existing programs and learning paths to determine what to refresh, simplify, consolidate, or retire.
Manage projects, stakeholders, timelines, budgets, and deliverables; communicate progress and set realistic expectations.
Create and update eLearning, instructional videos, job aids, reference guides, facilitator materials, and instructor-led programs.
Develop onboarding, customer service, product knowledge, selling skills, operational, compliance, and leadership training.
Apply adult learning principles, microlearning, and just-in-time resources to make training engaging, accessible, and relevant.
Facilitate training sessions and train-the-trainer programs for audiences from frontline Team Members to organizational leaders.
Develop customized internal content where valuable and leverage external learning solutions when appropriate.
Administer and optimize Docebo, including assignments, learning plans, completion tracking, reporting, and user experience.
Use authoring tools and emerging technologies to develop scalable training materials.
Establish training KPIs, evaluate learner feedback and knowledge retention, and connect learning initiatives to operational outcomes.
Work with HR and operational partners to improve training completion, follow-through, and continuous improvement.
Coach and develop direct report(s), set priorities, review work quality, and support strong execution.
Balance delegation and team development with active involvement in creating, administering, and delivering training.