Manager of Texas Home Care (Designated Administrator)

Brevy•Houston, TX

11d•$75,000 - $125,000•Onsite

About The Position

Brevy is hiring a Manager of Texas Home Care to oversee day-to-day agency operations and serve as its local representative in Houston. As the designated Administrator, this person oversees implementation of agency policies, supports compliance with applicable requirements, and helps ensure patients receive reliable, quality services in partnership with Brevy’s leadership and operations teams. The role maintains a professional, organized, survey-ready office; oversees accurate and timely agency records; receives and escalates complaints and compliance concerns; and leads on-site coordination of HHSC surveys and regulatory visits, including entrance and exit conferences and follow-through on corrective actions. It also supports staff training and accountability, coordinates with insurance provider representatives, performs approved local field activities, and sometimes represents Brevy at community events. The ideal candidate is dependable, organized, comfortable taking ownership and working independently, and able to represent Brevy professionally with patients, caregivers, regulators, community partners, and the public. The position requires dependable in-person coverage of the Houston office during established business hours and local travel as needed.

Requirements

Meet applicable Texas HCSSA requirements for designation as Administrator of a PAS agency and complete required Administrator training within applicable timeframes.
Have experience in home care administration, healthcare operations, compliance, or a related regulated healthcare setting.
Have experience implementing policies, maintaining regulated records, and identifying and resolving operational or compliance gaps.
Be able to interpret regulatory requirements and translate them into practical procedures, with support from leadership and external resources.
Demonstrate strong organizational skills, attention to detail, and consistent follow-through on deadlines and corrective actions.
Exercise sound judgment when handling complaints, incidents, confidential information, and matters requiring escalation.
Have professional written and verbal communication skills and be able to interact confidently with regulators, patients, caregivers, and coworkers.
Be able to work independently while coordinating effectively with remote leadership and operations teams.
Be proficient with common office software and able to learn new systems.
Maintain regular, dependable on-site attendance in Houston and travel locally as needed.

Nice To Haves

Prior experience as a designated HCSSA Administrator or Alternate Administrator.
Working knowledge of Texas PAS regulations, Medicaid managed care, MCO requirements, and electronic visit verification.
Direct experience managing HHSC surveys, payer audits, plans of correction, or licensing submissions.
Experience handling complaint investigations, incident reporting, and quality improvement activities.
Experience supervising staff and overseeing training and performance documentation.
Bilingual English and Spanish skills.

Responsibilities

Serve as Brevy’s designated agency Administrator, oversee daily agency operations, and implement agency policies in partnership with leadership and operations teams.
Monitor compliance with applicable Texas HCSSA/PAS requirements and payer obligations, identify gaps, and coordinate timely resolution.
Maintain current agency policies, licenses, required postings, emergency preparedness materials, and compliance calendars.
Oversee the accuracy, completeness, and timeliness of patient, caregiver, personnel, and administrative records.
Support staff training, competency documentation, and performance evaluations in coordination with the teams responsible for execution.
Participate in quality improvement activities and recommend practical changes to strengthen service delivery and compliance.
Maintain readiness for unannounced HHSC surveys, payer audits, and other regulatory reviews.
Serve as the primary on-site contact for surveyors and regulators, participate in entrance and exit conferences, and coordinate leadership involvement.
Organize and provide requested records, track survey requests, and ensure timely, accurate responses.
Coordinate plans of correction with leadership, track implementation, and verify corrective measures remain in place.
Manage licensing, credentialing, and documentation requests from HHSC, MCOs, and other authorized entities as needed.
Keep leadership informed of findings, deadlines, unresolved issues, and emerging compliance risks.
Receive, document, and triage patient and caregiver complaints, incidents, and compliance concerns.
Coordinate investigations and follow-up with leadership, maintaining clear records of findings, actions, and resolution.
Promptly escalate and report concerns involving suspected abuse, neglect, exploitation, fraud, or patient safety as required.
Track reporting and response deadlines and follow through on outstanding actions.
Protect patient rights and confidential information during complaint handling, investigations, and regulatory interactions.
Maintain dependable in-person coverage of Brevy’s Houston office during established business hours.
Keep the office professional, organized, secure, and equipped to support agency operations and regulatory visits.
Receive, securely route, and track mail, faxes, notices, and other correspondence, prioritizing time-sensitive matters.
Complete approved nonclinical field visits, document collection, and patient or caregiver check-ins when needed.
Coordinate with remote teams to resolve local operational issues and maintain continuity of services.
Coordinate with insurance provider representatives and represent Brevy at community events as needed.