Home Care Administrator

Patriot Home Care•Dover, DE

About The Position

The Home Care Administrator oversees the office facility and day-to-day operations, ensuring the office operates efficiently and addressing issues within the building or administrative operations to meet the needs of consumers and employees. The role monitors agency departments, maintains regulatory and company-policy compliance, reviews operational reports and performance indicators, and implements process improvements. It also supports consumer care, staffing, employee development, and emergency and infection-control planning.

Requirements

Associate’s degree in a relevant field.
Two years of healthcare supervisory experience.
Excellent organizational skills.
Progressive team development experience.
Critical-thinking skills.
Good interpersonal communication skills.
Ability to adapt to change.
Reliability.
Knowledge of performance evaluation procedures.
Results-oriented approach.
Proficiency with Microsoft Office and Google Suite.

Responsibilities

Oversee the agency’s various departments and day-to-day office operations.
Maintain compliance with state and regulatory requirements, as well as company policies and Standard Operating Procedures.
Maintain and review employee job descriptions at least annually and maintain personnel files for office employees and Direct Care Workers.
Analyze Key Performance Indicators and assessment reports to track agency goals and identify process improvements.
Review utilization and hours-on-hold reports, bi-weekly payday reports, incident reports, payroll escalations, and billable-hour verification.
Review patient and caregiver lead reports, marketing events, newly staffed patients, scheduling discrepancies, enrollment and transfer cases, and Direct Care Worker onboarding progress.
Ensure Direct Care Worker annual education and tuberculosis screenings are completed.
Establish and implement policies and procedures concerning consumer rights and responsibilities.
Assist with appeals concerning reductions in patient hours and maintain consumer records as required by state regulations.
Report major and adverse events within required timeframes.
Prepare and maintain an emergency management plan consistent with national, local, and state standards and plans.
Establish and implement an infection prevention and control program based on recognized guidelines.
Ensure assessment teams’ patient plans of care are accurate and up to date.
Collaborate with Human Resources on hiring for internal agency positions.
Meet routinely with office employees to support talent development, retention, and accountability.
Perform other duties as assigned by management.