Home Care Administrator

CareRing Health, LLC•Dover, DE

About The Position

The Home Care Administrator oversees the office facility and day-to-day agency operations, ensuring efficient operations and resolving issues involving the building or administrative processes to meet the needs of consumers and employees. The role monitors agency departments, maintains regulatory and internal policy compliance, reviews operational reports and performance indicators, and implements process improvements. It also supports consumer care and records, employee development and staffing, incident reporting, emergency preparedness, and infection prevention and control.

Requirements

Associate’s degree in a relevant field is required.
Two years of healthcare supervisory experience is required.
Excellent organizational skills.
Progressive team development experience.
Critical thinking skills.
Good interpersonal communication skills.
Ability to adapt to change.
Reliability.
Knowledge of performance evaluation procedures.
Results-oriented approach.
Proficiency with Microsoft Office and Google Suite.

Responsibilities

Monitor and oversee the agency’s departments.
Maintain compliance with state and regulatory requirements, as well as Patriot Home Care policies and Standard Operating Procedures.
Maintain and review employee job descriptions at least annually and maintain personnel files for office employees and Direct Care Workers.
Analyze Key Performance Indicators and identify trends to support weekly, quarterly, and annual agency goals.
Review departmental assessment reports and implement process improvements.
Review authorized and unauthorized hours reports, including underutilized, overutilized, and on-hold hours.
Review bi-weekly payday reports and payroll escalations, and ensure billable hours are verified.
Review Enterprise Incident Management reports and incidents from the prior week.
Review weekly patient and caregiver lead reports and marketing events.
Review newly staffed patients and ensure scheduling discrepancies are identified and clarified.
Review and track enrollment and transfer cases.
Review Direct Care Worker onboarding progress with Human Resources and ensure annual education and tuberculosis screenings are completed.
Establish and implement policies and procedures regarding consumer rights and responsibilities.
Assist with appeals for decreases in patient hours and maintain consumer records as required by state regulations.
Report major and adverse events within required timeframes.
Prepare and maintain a comprehensive emergency management plan consistent with national, local, and state plans.
Establish and implement an infection prevention and control program based on CDC and other nationally recognized guidelines.
Ensure assessment teams’ patient plans of care are accurate and up to date.
Collaborate with Human Resources on hiring for internal agency positions.
Meet routinely with office employees to promote talent development, retention, and accountability.
Perform other duties as assigned by management.