Designated Assistant Manager

Food City (K-VA-T Food Stores Inc)•Trussville, AL

9d•Onsite

About The Position

The Designated Assistant Manager is an associate who may also hold another primary store responsibility, such as Head Cashier. The Store Manager designates this associate to take complete control of the store when both the Store Manager and Assistant Store Manager are absent. Completion of the Designated Assistant Manager Training Program is required. The role manages the daily operations of the grocery department and assists the Store Manager with managing the entire store. It is accountable for grocery sales, gross profit, and net profit goals, and for keeping controllable costs at expected levels. The manager supervises, leads, and develops grocery and store personnel; supports a customer-service-oriented environment with adequate staffing and training; and maintains product quality and freshness, well-stocked departments, and store cleanliness. The role also supports sales growth through merchandising and promotions, serves as a leader in the store and community, and ensures policies and procedures protect the safety and security of associates, customers, and the company. The position requires onsite work during scheduled shifts. Qualifications include being at least 18 years old, graduating from high school, and having three to five years of retail operations experience, including at least one year as a department manager. College education and additional leadership, employee-relations, or customer-relations training are helpful.

Requirements

Must be at least 18 years old.
High school graduate.
Three to five years of experience in retail operations, including at least one year working as a department manager.
Ability to meet standard physical, mental, and visual demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact regularly with people at various levels.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.
Must have completed the Designated Assistant Manager Training Program.

Nice To Haves

College education.
Additional seminar or class training in leadership, employee relations, and customer relations.

Responsibilities

Provide exceptional customer service by maintaining a strong grocery management team, quality grocery associates, and adequate scheduled coverage.
Understand and promote company benefits, including the ESOP, 401(k), and insurance.
Recommend hiring and termination decisions to maintain appropriately staffed grocery departments.
Ensure associates complete required department and computer-based training.
Assist the Store Manager in ensuring company policies, procedures, and sound business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including those for bank deposits, safe deposits, and gas-and-go fund transport.
Assist the Store Manager in monitoring compliance with local, state, federal, and company labor guidelines, including those covering associates under age 18.
Oversee compliance with policies for the sale of alcohol and tobacco products.
Complete and send grocery department reports, documents, and paperwork to appropriate personnel as required.
Participate in weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the grocery management team and associates.
Maintain adequate grocery inventory to minimize out-of-stocks while limiting days of supply on hand.
Oversee accurate retail pricing, receiving, and invoicing within established guidelines.
Maintain back-room conditions, including merchandise setup and slotting.
Maintain dairy cooler and walk-in freezer conditions and inventory levels.
Enforce age restrictions for using the baler, pallet jacks, and scrubber.
Manage grocery department inventories and shrink controls.
Assist the Store Manager with competitive price checks on critical items such as fuel, milk, and soft drinks.
Listen to and help resolve complaints or issues raised by supervisors, associates, managers, or customers, and report issues to the Store Manager or District Manager.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Help maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies for company and personnel information.
Understand and enforce policies concerning refrigeration alarms.
Perform other duties as required.