Manager of Renewals, SMB

Ashby • ,

1d • $180,000 - $241,500

About The Position

Ashby is hiring a Manager of Contract Management (Renewals) to lead and develop a global team of Startup Contract Managers responsible for renewal strategy, customer retention, contract negotiations, and commercial partnership management. The manager will coach the team in commercial acumen, negotiation capabilities, customer judgment, forecasting, and stakeholder management, while building scalable systems, processes, and repeatable frameworks that support efficient operations and a high-touch customer experience.

The manager will lead six Startup Contract Managers—four in America and two in EMEA—who handle approximately 400–450 or more annual contract renewals. The role partners closely with Customer Success, Sales, RevOps, Product, Legal, Finance, and Support to shape renewal strategy and long-term customer growth as Ashby scales. It also supports complex commercial conversations involving procurement, legal and executive stakeholders, pricing transitions, and multiple products, and contributes to the long-term vision and operational strategy of the Contract Management function.

Requirements

• Experience leading and developing high-performing customer-facing teams in a B2B SaaS environment.
• Deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations.
• Understanding of renewal risk management, expansion opportunities, forecasting accuracy, and long-term account planning.
• Experience building or improving scalable systems, workflows, and processes.
• Ability to collaborate across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support.
• Excellent communication skills, including the ability to navigate challenging conversations with empathy, professionalism, and clarity.
• Ability to solve complex commercial problems thoughtfully and adaptively in ambiguous situations.
• Comfort using data, trends, customer insights, and operational metrics to guide decisions and improve performance.
• Ability to balance customer advocacy with commercial integrity and accountability.

Responsibilities

• Lead and coach a team of six Startup Contract Managers responsible for renewals, contract negotiations, and commercial partnership conversations.
• Develop team performance through coaching, operational discipline, and skill development in negotiation strategy, forecasting, customer communication, and stakeholder management.
• Build scalable renewal processes, systems, and workflows that improve efficiency while preserving a high-touch customer experience.
• Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps to align customer strategy and commercial outcomes.
• Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance.
• Support the team in complex negotiations involving procurement, legal and executive stakeholders, pricing transitions, and multi-product commercial conversations.
• Turn successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials.
• Help shape the long-term vision and operational strategy for the Contract Management function.

Benefits

• Ten-year exercise window for stock options.
• Unlimited PTO, with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US; the company plans to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget.
• $100 per month education budget, with more expensive items such as conferences covered with manager approval.
• Emphasis on high-quality work and time to do things the right way.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed