Manager of People Operations - Employee Experience (Immediate)

KIPP Capital Region Public Schools•City of Albany, NY

12d•$68,400 - $75,600•Onsite

About The Position

The Manager of People Operations - Employee Experience leads the administration and continuous improvement of employee lifecycle processes across KIPP Capital Region. The role supports an exceptional employee experience, operational excellence, and compliance, and partners with employees, school and regional leaders, Payroll, Finance, and Talent to maintain accurate employee data and personnel records and to support workforce planning, retention, and organizational goals. The position oversees onboarding and offboarding, employee records and data management, annual renewals and Letter of Opportunities distribution, Continuing with KIPP, Summer Academy and seasonal staffing administration, unemployment claims, employment verifications, Public Service Loan Forgiveness certifications, stipend administration, new hire welcome materials, and UKG support. It also develops and improves operational workflows, reporting, documentation, and systems, and provides guidance and training to employees and leaders. This role is located at KIPP Capital Region schools in Albany, NY. The position requires a bachelor's degree and at least five years of progressively responsible HR or related experience. Occasional evening, weekend, and flexible hours may be needed to support organizational initiatives and business needs.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, Public Administration, or a related field from an accredited college or university.
At least five years of progressively responsible experience in Human Resources, People Operations, Employee Services, Human Capital Management, or a related field.
Demonstrated experience managing employee lifecycle processes, including onboarding, offboarding, employee records, employment transactions, compliance administration, and employee support services.
Experience administering HR systems and employee databases, preferably UKG, including data management, reporting, troubleshooting, and system support.
Experience managing personnel files, document retention, employment verifications, unemployment claims, leave documentation, and compliance-related processes.
Experience leading complex operational processes, projects, and annual workforce initiatives such as employee renewals, staffing transitions, onboarding campaigns, or workforce planning.
Experience collaborating with leaders, Payroll, Finance, Talent Acquisition, Information Technology, and external vendors in a fast-paced, customer-service-oriented environment.
Strong understanding of federal, state, and local employment laws, HR compliance requirements, employee recordkeeping practices, and confidentiality standards.
Advanced proficiency in Microsoft Office Suite, Google Workspace, HRIS platforms, and workforce management systems, including data analysis, reporting, and process improvement.
Experience creating and maintaining reports, dashboards, trackers, and workforce data to support operational decision-making and compliance.
Ability to develop and improve systems, workflows, standard operating procedures, and operational processes to increase efficiency and enhance employee experience.
Ability to work occasional evenings, weekends, and flexible hours to support organizational initiatives and business needs.
Demonstrated commitment to fostering an inclusive workplace that values diverse backgrounds, experiences, perspectives, and identities.
Ability to meet the physical demands of the role, including prolonged desk and computer work; navigating school and other facilities; performing the described standing, walking, sitting, typing, handling, reaching, stair climbing, balancing, bending, kneeling, crouching, crawling, talking, and hearing activities; and occasionally lifting and moving up to 20 pounds.
Fluent English reading, writing, and speaking skills; vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience supporting seasonal staffing initiatives, internship programs, Summer Academy programs, or other temporary workforce programs.
Prior experience in education, charter schools, nonprofit organizations, or mission-driven organizations.

Responsibilities

Lead employee lifecycle processes, including onboarding, offboarding, transfers, promotions, compensation changes, leaves, separations, and other employment transactions.
Coordinate new-hire onboarding, orientation, employee setup, background checks, certification verification, employment eligibility requirements, and onboarding documentation.
Administer employee separations, exit processes, system access removal, final employment documentation, and unemployment claims.
Serve as the primary contact for employment verifications, Public Service Loan Forgiveness certifications, unemployment claims, and employee record requests.
Guide employees and leaders on employment-related policies, procedures, and transactions.
Maintain complete, accurate, and compliant employee personnel files and records.
Maintain, audit, and update employee data in UKG and other HR systems; conduct regular audits for data integrity and compliance.
Develop and maintain document-retention schedules, recordkeeping procedures, and data-management protocols.
Support organizational audits, compliance reviews, and reporting requirements through accurate documentation and record maintenance.
Lead the annual Continuing with KIPP process, including intent-to-return collection, workforce planning, staffing projections, communications, reporting, and completion tracking.
Oversee annual Letter of Opportunities renewals, including employee-data updates, preparation and distribution, collection, execution tracking, and record maintenance.
Partner with school leaders, Talent, Finance, Payroll, and Human Resources to ensure accurate employee data during renewals, and report completion status to leaders.
Lead People Operations support for Summer Academy, internship, fellowship, consultant, temporary, and seasonal staffing programs.
Manage seasonal-program onboarding, compensation administration, employment documentation, personnel records, staffing rosters, payroll submissions, and employee-data updates.
Coordinate Summer Academy and seasonal staffing Letters of Opportunities and employment agreements; maintain processes and trackers for seasonal operations.
Manage employee stipend requests, approvals, tracking, and reporting; review submissions for accuracy, compliance, and budget alignment and coordinate processing with Payroll and Finance.
Administer employee-facing UKG password, security, access, workflow, timekeeping, attendance, and system-navigation support; maintain permissions and collaborate with UKG support partners to resolve issues.
Identify opportunities to automate processes and streamline People Operations workflows and improve system utilization.
Manage inventory, ordering, storage, and distribution of new-hire welcome materials, employee swag, and onboarding resources; track usage and budget expenditures.
Partner with Communications, Talent, and school leaders to support a welcoming onboarding experience, employee engagement, and organizational culture.
Create, maintain, and analyze People Operations reports, dashboards, and workforce metrics; monitor activity to identify trends and opportunities.
Ensure compliance with applicable federal, state, local, and organizational requirements; support audits and compliance reviews.
Develop, maintain, and continuously improve People Operations processes, standard operating procedures, forms, trackers, and documentation.
Provide training and guidance on People Operations systems, policies, and procedures, while handling confidential information with discretion.
Perform other duties as outlined by the Director of Human Resources and Chief People Officer; partner cross-functionally and support organizational goals through project management, operational execution, and continuous improvement.
Comply with applicable charter, federal, state, and local laws and regulations and organizational policies and procedures; support the organization’s mission, values, anti-racism, equity, and racial justice efforts.
Participate in internal surveys and data collection for continuous improvement initiatives.