Director of People Operations & Experience

goodr•Los Angeles, CA

4d•Hybrid

About The Position

The Director of People Operations & Experience serves as the strategic backbone of goodr’s People department, building and overseeing the systems, policies, practices, and workplace experience needed to support organizational growth. The role leads and develops the People Operations and Workplace & Experience teams, establishing clarity, accountability, and operational excellence across both functions. It reports directly to the SVP of People and is part of the People Herd. The director oversees People Operations infrastructure, compliance and risk management, benefits and compensation operations, workforce planning and reporting, employee relations, vendor partnerships, and process and systems improvements. The role also leads workplace operations, facilities management, employee experience programs, and company-wide events. The position is based in a hybrid arrangement, requiring attendance at the Inglewood office every Tuesday and Thursday, with an occasional third office day. Goodr describes its culture as centered on fun and authenticity, with an emphasis on autonomy, empowerment, accountability, leadership development, and professional learning. The company states that it is a 1% for the Planet member and became carbon neutral in 2019. The salary range is $175,000–$195,000, with the final offer based on experience. Visa sponsorship is not available.

Requirements

At least 8 years of progressive HR or People Operations experience, ideally in a high-growth environment.
At least 3 years of experience leading teams or functions.
Proven ability to lead, coach, and develop high-performing teams across multiple disciplines, setting expectations and driving accountability.
Experience overseeing workplace operations, facilities, vendors, and employee experience programs.
Strong expertise in employee relations, performance management, federal employment laws, California employment laws, and multi-state compliance.
Experience overseeing payroll, benefits, compensation administration, and HRIS platforms.
Track record of scaling People Operations, improving processes, and using technology and automation to drive efficiency.
Business and financial acumen, including experience in workforce planning, budget management, and vendor negotiations.
Ability to use workforce metrics and insights to identify opportunities and inform business decisions.
Ability to lead organizational change, navigate ambiguity, and build trust across teams and leadership levels.
Strong communication and collaboration skills, sound judgment, ownership of results, and willingness to challenge the status quo.
Proactive approach and ability to solve problems independently.

Nice To Haves

Advanced HR certification, such as SPHR or SHRM-SCP.
ADP experience.
A degree is not required; the employer says it does not care whether candidates have one.

Responsibilities

Architect, scale, and govern People Operations infrastructure, workflows, and technology platforms to support organizational growth.
Lead, coach, and develop the People Operations team, establishing expectations, service standards, and accountability.
Lead People Operations compliance and risk management across applicable federal and state employment requirements.
Oversee benefits strategy and administration, compensation operations, and related vendor partnerships.
Lead cross-functional People Operations initiatives, including employment classification, systems modernization, and operational improvements.
Lead promotion and merit cycles and the systems that support performance recognition and equitable growth.
Negotiate contracts and service-level agreements with third-party People Operations vendors and service providers, and evaluate their performance.
Use workforce reporting to assess organizational health, support retention, and inform executive decisions.
Lead operational workforce planning and organizational analysis with Finance and People Operations Partners.
Serve as the primary escalation point for complex employee relations, policy development and interpretation, and workplace risk mitigation; involve the SVP for significant risks or executive matters.
Set priorities and drive execution across both teams, aligning operational roadmaps and initiatives with company strategy.
Lead the Workplace & Experience team, directing workplace operations, facilities management, employee experience programs, and company-wide events.
Establish operating standards, resource plans, budgets, and performance measures across People Operations and Workplace & Experience.
Perform other related duties as assigned.
Build strong internal and external relationships through clear, concise, influential communication.
Manage multi-team alignment and strategic department initiatives.
Serve as a culture carrier by modeling goodr’s values of fun and authenticity and its fundamentals of communication, professionalism, and vision.
Coach team members, provide clear accountability and support, and hold monthly one-on-ones with each team member.
Mentor newer leaders and help align departmental work with broader company goals.
Set and communicate team goals, own the team budget, and provide consistent feedback that supports personal and professional growth.
Challenge the status quo and empower team members to make decisions within their areas of responsibility.