Manager of People Operations - Employee Experience (Immediate)

KIPP Capital Region Public Schools•Albany, NY

12d•Onsite

About The Position

The Manager of People Operations - Employee Experience leads the administration and continuous improvement of employee lifecycle processes across KIPP Capital Region. The role is responsible for an exceptional employee experience, operational excellence, and compliance, overseeing onboarding and offboarding, employee records and data management, annual renewals and Letter of Opportunities distribution, Continuing with KIPP, Summer Academy, internship and seasonal staffing administration, unemployment claims, employment verifications, Public Service Loan Forgiveness certifications, stipend administration, new hire swag management, and UKG support. The Manager is a key partner to employees, school and regional leaders, Payroll, Finance, Talent, Information Technology, and external vendors. The role ensures accurate employee data, compliant personnel records, and efficient HR processes while supporting workforce planning, retention, and organizational goals. The position is located at KIPP Capital Region schools in Albany, NY, and may require occasional evenings, weekends, and flexible hours to support organizational initiatives and business needs.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, Public Administration, or a related field from an accredited college or university.
Minimum of five years of progressively responsible experience in Human Resources, People Operations, Employee Services, Human Capital Management, or a related field.
Demonstrated experience managing employee lifecycle processes, including onboarding, offboarding, employee records, employment transactions, compliance administration, and employee support services.
Experience administering HR systems and employee databases, preferably UKG, including employee data management, reporting, troubleshooting, and system support.
Experience managing personnel files, document retention practices, employment verifications, unemployment claims, leave documentation, and compliance-related processes.
Demonstrated experience leading complex operational processes, projects, and annual workforce initiatives such as employee renewals, staffing transitions, onboarding campaigns, or workforce planning.
Experience collaborating cross-functionally with leaders, Payroll, Finance, Talent Acquisition, Information Technology, and external vendors in a fast-paced, customer-service-oriented environment.
Strong understanding of federal, state, and local employment laws, HR compliance requirements, employee recordkeeping practices, and confidentiality standards.
Advanced proficiency in Microsoft Office Suite, Google Workspace, HRIS platforms, and workforce management systems, with strong data analysis, reporting, and process improvement capabilities.
Experience creating and maintaining reports, dashboards, trackers, and workforce data to support operational decisions and compliance requirements.
Demonstrated ability to develop and improve systems, workflows, standard operating procedures, and operational processes to increase efficiency and enhance employee experience.
Ability to work occasional evenings, weekends, and flexible hours to support organizational initiatives and business needs.
Demonstrated commitment to fostering an inclusive workplace that values diverse backgrounds, experiences, perspectives, and identities.

Nice To Haves

Experience supporting seasonal staffing initiatives, internship programs, Summer Academy programs, or other temporary workforce programs.
Prior experience working in education, charter schools, nonprofit organizations, or mission-driven organizations.

Responsibilities

Lead employee lifecycle processes, including onboarding, offboarding, transfers, promotions, compensation changes, leaves, separations, and other employment transactions.
Coordinate new-hire onboarding, orientation, employee setup, background checks, certification verification, employment eligibility requirements, and onboarding documentation.
Manage separation and exit processes, system access removal, final employment documentation, and unemployment claims administration.
Serve as the primary point of contact for employment verifications, Public Service Loan Forgiveness certifications, unemployment claims, and employee record requests.
Guide leaders and employees regarding employment-related policies, procedures, and transactions.
Maintain complete, accurate, and compliant employee personnel files and ensure employee data is accurately entered, audited, and updated in UKG and other HR systems.
Develop and maintain document retention schedules, recordkeeping procedures, and data management protocols; support audits, compliance reviews, and reporting requirements.
Lead the annual Continuing with KIPP process, including intent-to-return collection, workforce planning, staffing projections, communications, reporting, and completion tracking.
Oversee annual Letter of Opportunities renewals, including coordination of employee data changes, preparation and distribution, execution tracking, and record maintenance.
Partner with school leaders, Talent, Finance, Payroll, and Human Resources to ensure accurate employee data during annual renewals and provide completion updates to leaders.
Lead People Operations support for Summer Academy, internship, fellowship, consultant, temporary, and seasonal staffing programs, including onboarding, compensation, employment documentation, records, staffing rosters, and payroll submissions.
Develop and maintain systems and processes to support efficient seasonal staffing operations and coordinate with program administrators on compliance and readiness.
Manage stipend requests, approvals, tracking, reporting, compliance and budget review, processing coordination with Payroll and Finance, and payment records.
Administer employee-facing UKG password and security support, including password resets, account access, troubleshooting, workflow support, and self-service guidance.
Support employees and managers with timekeeping, attendance, and UKG navigation; maintain user permissions, security settings, and employee access.
Collaborate with UKG support partners to resolve system issues, improve system utilization, automate processes, and streamline workflows.
Manage inventory and distribution of new-hire welcome materials, employee swag, and onboarding resources, including ordering, storage, replenishment, and budget tracking.
Partner with Communications, Talent, and school leaders to support a consistent onboarding experience, employee engagement, and organizational culture.
Create, maintain, and analyze People Operations reports, dashboards, and workforce metrics; monitor operational activity to identify trends and improvement opportunities.
Ensure compliance with federal, state, local, and organizational policies and procedures; handle confidential employee information with discretion and professionalism.
Develop and improve People Operations processes, standard operating procedures, forms, trackers, and documentation, and train employees and leaders on systems, policies, and procedures.
Perform other duties as outlined by the Director of Human Resources and Chief People Officer.
Partner cross-functionally to support effective People Operations service delivery, organizational goals, project execution, and continuous improvement.
Comply with applicable charter, federal, state, and local laws and regulations, including requirements of the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services.
Adhere to organizational policies and procedures, support the mission, vision, and values, and participate in internal surveys and data collection for continuous improvement.