Manager of Intake and Admissions

Acadia•Scotts Valley, CA

1d•$26 - $36

About The Position

The Manager of Intake and Admissions supervises, plans, coordinates, and organizes the day-to-day activities of the Admissions Department to improve its effectiveness. The role coordinates referrals and supports smooth admissions processing for referral sources, families, staff, and patients. The manager oversees referral, intake, admissions, and preauthorization processes; directs and manages Admissions staff; and ensures staff follow admission criteria, patient-rights requirements, documentation standards, and applicable financial processes. The position also handles difficult cases, keeps leadership informed about problematic situations, monitors staffing utilization within fiscal guidelines, and prioritizes patient safety and efficient admissions.

Requirements

Bachelor’s degree in a social services field.
Four or more years of experience as an admissions manager or in another admissions capacity; may be required based on state licensure requirements.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
Required licensure listed as LCSW, LMFT, or RN (BA, MA).
Experience working in admissions or intake at a substance use disorder residential facility.

Nice To Haves

Master’s degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or RN.
First aid, which may be required based on state or facility requirements.

Responsibilities

Oversee daily referral, intake, admissions, and preauthorization processes for incoming patients.
Organize, plan, and direct work assignments for Admissions staff.
Manage staff, including hiring, development, training, performance management, and communication.
Monitor staff adherence to established Admissions criteria and ensure appropriate documentation of approvals and denials.
Ensure Patient Rights are upheld and Admissions staff comply with applicable requirements.
Act as an intermediary on difficult cases and keep the leadership team informed about problematic situations.
Ensure compliance with front-end financial processes, including benefit verification, financial counseling, and completion of prior authorization for each patient in accordance with Acadia policy and facility processes.
Maintain knowledge of milieu management.
Ensure Admissions FTE utilization stays within fiscal guidelines while supporting patient safety and admissions efficiency.
Demonstrate a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Perform other functions and tasks as assigned.