Manager of Intake and Admissions

The Camp Recovery Center•Scotts Valley, CA

1d•$26 - $36

About The Position

The Manager of Intake and Admissions supervises, plans, coordinates, and organizes the Admission Department’s day-to-day activities to enhance its effectiveness. The role coordinates referrals and ensures a smooth admissions process for referral sources, families, staff, and patients. The manager oversees the referral, intake, admissions, and preauthorization process for incoming patients; directs and organizes staff assignments; and manages staff hiring, development, training, performance, and communication. The role monitors compliance with admissions criteria, documentation, patient rights, financial processes, and fiscal guidelines while supporting patient safety and efficient admissions. The manager also serves as an intermediary for difficult cases and keeps the leadership team informed about problematic situations. The Camp Recovery Center provides addiction treatment services at a residential facility in Northern California. Its programs include detoxification, residential and outpatient treatment, a family program, and aftercare.

Requirements

Bachelor’s degree in a social services field.
Four or more years of experience as an admissions manager or in another admissions capacity; may be required based on state licensure requirements.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
Required licensure listed in the overview: LCSW, LMFT, or RN (BA, MA).

Nice To Haves

Master’s degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or RN.
First aid, which may be required based on state or facility.

Responsibilities

Oversee the daily referral, intake, admissions, and preauthorization process for incoming patients.
Organize, plan, and direct work assignments for Admissions staff.
Manage staff hiring, development, training, performance management, and communication to support effective department operations.
Supervise and monitor staff adherence to established Admissions criteria and ensure appropriate documentation of approvals and denials.
Ensure Admissions staff comply with established Patient Rights.
Act as an intermediary on difficult cases and keep the leadership team informed about problematic situations.
Ensure compliance with front-end financial processes, including benefit verification, financial counseling, and completion of prior authorization for each patient according to Acadia policy and facility process.
Maintain knowledge of milieu management.
Ensure Admissions FTE utilization falls within fiscal guidelines while supporting patient safety and admission efficiency.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Perform other functions and tasks as assigned.