Director of Admissions & Intake
Cherry Hill Nursing and Rehabilitation•Westland, MI
•Onsite
About The Position
Cherry Hill Nursing & Rehab is seeking a highly organized, relationship-driven Director of Admissions & Intake to oversee the facility's admissions process, coordinate patient transitions, and provide a welcoming experience for prospective residents and their families. The role works closely with the Central Intake Director, Community Liaison, and facility leadership to support a seamless admissions process, census growth, referral relationships, and room readiness for incoming residents.
Requirements
- Excellent communication, organizational, and interpersonal skills.
- Ability to manage multiple priorities and collaborate across departments.
- Strong customer service skills and commitment to resident and family satisfaction.
- Proactive, detail-oriented, and comfortable taking ownership of the admissions process.
Nice To Haves
- Previous experience in admissions, intake coordination, healthcare operations, or a related healthcare role.
- Skilled nursing or post-acute care experience.
Responsibilities
- Coordinate patient transfers and admissions from hospitals, home, and other care settings in collaboration with nursing and therapy teams.
- Ensure admission agreements, regulatory documentation, and legal paperwork are completed and appropriate signatures are obtained.
- Facilitate smooth, timely admissions and provide customer service to residents and their families.
- Conduct facility tours for prospective residents and families, highlighting the facility, services, and accommodations.
- Build and maintain relationships with hospital discharge planners, case managers, physicians, and other referral sources.
- Support census development through timely follow-up and a positive experience for prospective residents and families.
- Work with the Director of Nursing, Social Services, and Business Office Manager to review bed availability, clinical capabilities, and financial approvals.
- Coordinate with departments to ensure incoming residents can be safely and appropriately accommodated.
- Communicate across departments to identify and resolve potential admissions barriers.
- Partner with Housekeeping and Maintenance to ensure rooms are clean, prepared, and admission-ready.
- Ensure rooms have appropriate medical equipment and supplies for incoming residents.
- Coordinate welcoming baskets and other thoughtful touches to create a comfortable, home-like environment.
- Maintain room readiness standards that support a positive first impression for new residents.
Benefits
- Medical and prescription drug coverage
- Dental coverage
- Vision coverage
- Telemedicine program
- Company-paid group life insurance
- Voluntary term life insurance
- Short-term disability
- 401(k) savings plan
- Employee Assistance Program (EAP)
- Commuter benefits
- Planned time off, including vacation, personal, sick, and state sick leave
- DailyPay, with the option to access accrued pay for a nominal fee
- Education assistance: up to $5,250 per year toward tuition
- Education assistance: up to $2,625 per year toward repayment of a non-federal nursing student loan
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
