Director of Admissions

Unitek Learning • Boise, ID

3d • Onsite

About The Position

The Director of Admissions ensures that the Admissions team meets established goals and performance standards that support campus success. The role oversees staffing levels, lead flow, local area marketing initiatives, and high school lead generation, and works with the Marketing Team to meet admissions objectives. The Director also ensures compliance with standards and adherence to policies and procedures.

This position leads, trains, supervises, and develops Admissions and support staff; monitors performance through call and interview evaluations, coaching, and reviews; and works with peer departments and campus leadership to deliver excellent customer service and student experiences. The Director tracks progress toward start goals, prepares reports and forecasts, coordinates with Financial Aid, plans campus events, and communicates admissions standards to prospective students and applicants.

The role is based on campus and requires regular in-person attendance up to five days per week, with on-site collaboration with students, faculty, and staff. The position calls for a high-integrity, energetic, reliable leader with business acumen, strong communication and analytical skills, and the ability to train and develop staff. Familiarity with CRM, CampusVue, and Microsoft Office is noted.

Requirements

• Three to five years’ experience as a DOA managing multiple Admissions staff members, with a similar program mix and student volume.
• Demonstrated proficiency with enrollment management practices.
• Strong organizational, leadership, development, and implementation skills.
• Ability to multitask and communicate effectively in writing and verbally with people from diverse socioeconomic and multicultural backgrounds.
• Respect and ethics.
• High integrity, solid business acumen, and numerical and analytical ability.
• Reliable and presentable as a campus leader in a student-facing department.
• High energy, commitment to teamwork, and excellent leadership capabilities, including the ability to train and develop subordinates.
• Familiarity with CRM and CampusVue, and proficiency in Microsoft Office.
• Superior verbal and written communication skills.
• Regular, in-person attendance up to five days per week on campus is an essential function; on-site collaboration with students, faculty, and staff is required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Recruit, train, manage, supervise, and motivate Admissions and support staff.
• Evaluate each Admissions Representative’s phone calls biweekly and interviews monthly, and conduct Professional Standards evaluations quarterly.
• Conduct annual and semi-annual performance reviews for employees reporting to Admissions.
• Coordinate with peer departments to support campus success and deliver excellent customer service and student experiences.
• Observe interviews and review phone calls to provide performance feedback and coaching.
• Review inbound recorded calls within 72 hours to check lead entry accuracy and front desk call handling.
• Arrange staffing schedules and shifts to provide coverage for inbound leads during operating hours.
• Monitor and respond appropriately to public reviews and mystery shops.
• Track, monitor, and report progress toward start goals.
• Coach and develop Admissions Representatives identified as potential future leaders.
• Work with the campus management team to ensure adequate resources for admissions goals; review daily and weekly performance against admissions standards; and submit accurate, timely reports, forecasts, and other documents.
• Coordinate with Financial Aid to hold STITCH/GAP meetings and support customer service and interview-to-start performance.
• Work with campus executives and regional directors to assess whether admissions policies and procedures meet campus goals.
• Plan and conduct campus events such as open houses and orientations.
• Conduct daily standups and weekly team meetings to build team cohesion and review goals, policies, procedures, and best practices.
• Correspond with prospective students, applicants, and others seeking information about admissions standards.
• Provide input on budgets, training meetings, campus facilities, and related matters.
• Ensure Admissions staff follow the business professional dress code Monday through Friday.
• Provide guidance throughout the admissions process.
• Comply with all policies and standards and complete other assigned projects and duties.

Benefits

• Medical, dental, and vision coverage starting the first of the month following 30 days of employment.
• Two weeks of starting vacation per year, increasing based on years of service.
• 12 paid holidays and 2 floating holidays.
• 401(k) with company match.
• Company-paid life insurance at one times annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for the employee and family, up to 100% depending on program.
• Competitive salary.
• Unlimited growth potential.
• Collegiate work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed