Director of Intake

Angels of Care Pediatric Home Health•Sherman, TX

3d•Onsite

About The Position

The Director of Intake leads the intake team to ensure timely, high-quality patient admissions and an excellent client experience. This role oversees referral management, intake workflows, and staff performance while maintaining smooth daily operations. The position is on-site at the company’s office at the southern edge of Sherman, Texas, near the Sherman/Howe border.

Requirements

At least 2 years of experience in intake, admissions, patient access, or a similar role.
Previous supervisory, lead, or training experience.
High school diploma or equivalent.
Strong communication and customer-service skills, with a client-first mindset.

Responsibilities

Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development.
Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality.
Oversee the referral pipeline to ensure timely responses and high conversion rates.
Provide direct intake coordination support as needed, including processing referrals and assisting with urgent calls.
Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts.
Respond to urgent intake issues with a calm, client-first approach.
Organize workflow, schedules, and intake processes across assigned regions.
Review payroll, timekeeping, and bonus reports for accuracy.
Ensure compliance with policies, procedures, and healthcare regulations while identifying process-improvement opportunities.
Maintain intake-related reports and share updates with leadership.