Manager of HIM Epic Identity and Operations

SEH Saint Elizabeth Medical Center•Erlanger, KY

About The Position

This position provides immediate supervision and management to Health Information Management (HIM) staff and serves as the administrator of Epic Identity and Hyland One Content. The role oversees HIM efficiency, staffing, training, performance evaluation, disciplinary action, and budgetary planning. It also manages Epic Identity functions and chart review for legal and risk management purposes. The manager oversees patient identity work in Epic, including merges and unmerges, patient contact moves, troubleshooting patient accounts, and managing the Identity Chart Correction Tool. The position handles Manage Engine tickets and Identity work queues, participates in information systems projects such as Epic upgrades and affiliate or new-organization implementations, and reviews MPI loads and patient data merges. The role works with SEP, SE Risk Management, and DBL attorneys on legal chart reviews. The position supervises staff assigned to Grant and/or Identity, ensures appropriate training and independent job performance, and monitors compliance with policies and procedures. It oversees daily workflow and the accuracy, quantity, and timeliness of work. As the Hyland One Content system administrator, the manager maintains document types and inventory across OC and Epic category tables, provides organizational training and support, and coordinates with IT One Content administrators on projects and upgrades. The manager assists with departmental policy and procedure development, staff recruitment and performance evaluations, turnover monitoring, operating and capital budgets, special projects, and equipment and software upgrades. Other duties may be assigned. The role is expected to demonstrate respect, dignity, kindness, and empathy toward patients, families, visitors, and employees.

Requirements

Associate degree in a health care-related field.
RHIT certification.
Experience with PCs.
Knowledge of and familiarity with transcribing/dictation software and keyboards.
Two years of management or related transcription supervisory experience.

Responsibilities

Oversee Epic Identity functions, including patient merges and unmerges, patient contact moves, patient-account troubleshooting, and the Identity Chart Correction Tool.
Complete Manage Engine tickets and manage Identity work queues.
Participate in IT projects, including Epic upgrades and affiliate or new-organization implementations, with MPI load review and patient-data merging.
Work with SEP, SE Risk Management, and DBL attorneys to review charts for legal matters.
Provide immediate supervision for staff assigned to Grant and/or Identity, including training, performance evaluations, and compliance with policies and procedures.
Oversee daily Grant and Identity section workflows to ensure work is accurate and completed within established benchmarks.
Serve as system administrator for Hyland One Content; add document types, manage document-type inventory across OC and Epic category tables, and provide training and support.
Coordinate with IT One Content administrators on projects and upgrade implementation.
Assist in reviewing and developing departmental policies and procedures related to transcription and Identity, and help ensure compliance.
Monitor staff turnover and interview applicants for departmental positions.
Assist in developing the operating and capital budgets and monitor expenses within budgetary restrictions.
Assist in developing or implementing projects to improve the department or meet department or medical center goals.
Review equipment and software upgrades and manage them as appropriate within budget constraints.
Perform other duties as assigned.
Demonstrate respect, dignity, kindness, and empathy in encounters with patients, families, visitors, and employees.