Manager of HIM Epic Identity and Operations

St. Elizabeth Healthcare•Erlanger, KY

About The Position

This position provides immediate supervision and management to Health Information Management (HIM) staff and serves as the administrator of Epic Identity. It oversees HIM efficiency, staff training and performance, hiring and disciplinary actions, and budget planning. The role also manages Epic Identity and chart reviews for legal and risk management purposes and serves as the system administrator for Hyland One Content. The position oversees Epic Identity functions, including patient record merges and unmerges, patient contact moves, patient-account troubleshooting, Identity Chart Correction Tool management, ManageEngine tickets, and Identity work queues. It participates in IT projects such as Epic upgrades and affiliate or new-organization implementations, including MPI load review and patient-data merging. The role works with SEP, SE Risk Management, and DBL attorneys on legal chart reviews and assists the Director with IS personnel needs and access. The manager supervises staff assigned to Grant and/or Identity, ensuring adequate training, independent functioning, policy compliance, timely performance evaluations, and accurate, timely work. The role administers Hyland One Content, manages document types and inventories in One Content and Epic category tables, and provides organizational training and support. It also contributes to policy development, turnover monitoring, recruiting, budget planning, departmental projects, and equipment and software upgrades. Other duties may be assigned.

Requirements

Associate degree in a health-care-related field.
RHIT certification.
Experience with PCs.
Knowledge of and familiarity with transcribing/dictation software and keyboards.
Two years of management or related transcription supervisory experience.

Responsibilities

Oversee Epic Identity functions, including patient merges and unmerges, patient contact moves, patient-account troubleshooting, and the Identity Chart Correction Tool.
Complete ManageEngine tickets and manage Identity work queues.
Participate in IT projects, including Epic upgrades and affiliate or new-organization implementations; review MPI loads and merge patient data.
Work with SEP, SE Risk Management, and DBL attorneys to review charts for legal matters.
Assist the Director with IS personnel needs and access.
Provide immediate supervision for staff assigned to Grant and/or Identity; ensure staff are trained, able to work independently, and comply with policies and procedures.
Complete staff performance evaluations on time.
Oversee daily Grant and HIM Identity Section responsibilities, maintaining appropriate workflow and ensuring work is accurate and completed within established benchmarks.
Serve as system administrator for Hyland One Content; add document types, manage the document-type inventory in One Content and Epic category tables, and provide organizational training and support.
Work with IT One Content administrators on projects and upgrade implementation.
Assist in reviewing and developing departmental policies and procedures related to transcription and Identity, and help ensure compliance.
Monitor and evaluate staff turnover for the department section.
Interview applicants for department positions.
Assist in developing the department operating and capital budgets and monitor expenses within budgetary restrictions.
Help develop and implement projects to improve the department or meet department or medical-center goals.
Review equipment and software upgrades and manage them as appropriate within budget constraints.
Perform other duties as assigned.
Demonstrate respect, dignity, kindness, and empathy in encounters with patients, families, visitors, and employees.