HIM Operations Lead

Advocate Health • Milwaukee, WI

1d • $25 - $38 • Remote

About The Position

The HIM Operations Lead performs assigned day-to-day functions and serves as the primary subject matter expert for teammates on work-related questions and challenges. The role proactively resolves issues, coordinates daily work to help the team meet turnaround times and key performance indicators, and supports leadership with huddles, orientation, training, quality assessments, and production reporting.

The position reviews policies and procedures and recommends workflow improvements to support quality, consistency, efficiency, and standardization. It helps resolve internal and external complaints while ensuring regulatory compliance; documents and tracks quality reviews; provides timely feedback and education or retraining; and makes corrections according to department procedures. The role also partners with Information Technology on software testing and upgrades, troubleshoots system issues, and submits requests for enhancements in collaboration with optimization teams. It works with leadership, Risk Management, Legal, and other departments to address questions and issues.

This is a full-time, fully remote role scheduled for first shift, Monday through Friday, 8:00 a.m. to 4:30 p.m., with a holiday rotation. The position may require travel and exposure to weather and road conditions, and operates in a normal office environment. The stated pay range is $25.30–$37.95.

Requirements

• High school degree required; Health Information Management or a related field is listed.
• Three years of experience in a healthcare setting required, typically within HIM, compliance, quality, or clinical settings.
• Ability to work independently and make decisions with minimal supervision using critical thinking while maintaining quality and productivity standards.
• Proficient computer and keyboarding skills, with the ability to adapt to and accurately work with new technology and artificial intelligence.
• Ability to create and promote an inclusive, engaging culture that embraces teammates’ differences and leverages them to strengthen team effectiveness and efficiency.
• Strong customer service, interpersonal, and communication skills, including active listening and presenting; ability to give and receive constructive feedback and take ownership for success.
• Strong attention to detail and accuracy, with the ability to manage frequent interruptions and prioritize workload in a fast-paced, time-constrained environment.
• Strong ethical skills for handling confidential information with integrity, and awareness of cyber security risks and proper reporting.
• Ability to read and comprehend medical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.

Nice To Haves

• RHIT, RHIA, MLS (Medical Laboratory Scientist), MLT (Medical Laboratory Technician), or MT (Medical Technologist) credential.
• Applicants currently enrolled in a Health Information Management degree program with AHIMA-issued micro-credentials may also be considered.

Responsibilities

• Perform assigned day-to-day functions and serve as the primary subject matter expert for teammates on work-related inquiries and challenges.
• Proactively address and resolve issues and provide innovative solutions.
• Collaborate with leadership to conduct huddles, facilitate orientation, deliver training, perform quality assessments, and generate production reports.
• Use communication and critical-thinking skills to identify, address, and escalate issues to leadership as necessary.
• Coordinate, monitor, and optimize daily work activities to help the team meet established turnaround times and key performance indicators.
• Review policies and procedures and recommend workflow improvements that enhance quality, consistency, efficiency, and standardization.
• Facilitate resolution of internal and external complaints and concerns while adhering to applicable regulatory requirements.
• Document and track quality reviews, provide timely feedback, offer education and retraining as needed, and make corrections according to department procedures.
• Partner with Information Technology on software testing and upgrades, troubleshoot computer system issues, and collaborate with optimization teams to submit enhancement requests.
• Collaborate with Leadership, Risk Management, Legal, and other appropriate departments to respond to questions and issues.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible positions, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED